Site reliability engineer| Roche Information Solutions |RIS|

Who We Are

At Roche, we are passionate about transforming patients’ lives, and we are bold in both decision and action - we believe that good business means a better world. That is why we come to work every single day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow.

Roche is strongly committed to a diverse and inclusive workplace. We strive to build teams that represent a range of backgrounds, perspectives, and skills. Embracing diversity enables us to create a great place to work and to innovate for patients.

SUMMARY (required): The description below outlines the primary purpose of this job.

The Site Reability engineer will serve as a technical support champion for both internal and external customers. The Support Engineer will exercise independent initiative with the authority to act in order to meet all requirements for the customer

A seasoned professional with wide-ranging experience. Deals with diverse and often times complex issues, where analysis may require in-depth evaluation of many factors. Exercises judgment in evaluating methods and may determine criteria for obtaining solutions. May coordinate the activities of other employees. Networks with senior internal and external personnel in area of expertise as well as some key contacts outside area of expertise.

Responsible for ensuring all the application data loads are on schedule, and continuously provide quality service to end customers and help in achieving the objectives of the Support Organization.

KEY ROLES & RESPONSIBILITIES ( required): describe the key roles and responsibilities of this job.
• Support mission critical applications running on Spark and Hadoop clusters.
• Adhere to agreed SLAs
• Working with users to troubleshoot and resolve issues in the various customer applications. Providing a high-level of service and responsiveness to users
• Diagnose and resolve customer inquiries and technical issues related to operating platforms and products in production environment
• Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
• Utilize information tools, training and experience to provide high level of customer satisfaction
• Document all the issue resolution and application knowledge as per the defined standards

KNOWLEDGE/ SKILLS/ATTRIBUTES (required): The minimum education, knowledge, experience, skills and attributes required to perform the essential functions of this job.

Required Experience, Skills And Qualifications
• 3 – 6 years of relevant experience
• Java Support responsibilities include debugging and troubleshooting java based applications
• Proven hands-on Software/Application support with core Java or dotnet, micro services, SQL queries
• troubleshooting and the ability to delve deeply into technical details & acquire/create the necessary
• knowledge to effectively troubleshoot and repair of the applications
• Knowledge Splunk, VictorsOps, Appdynamics, Sumologic web automation like selenium and ability to learn new tools and technologies
• Collaborative team player with excellent influence and interpersonal skills; inspires confidence
• Experience with public Cloud providers, including Amazon Web Services architecture, tools, and Cloud methodologies
• Excellent written and verbal communication
• High-degree of analytical and problem solving skills
• Exposure to handling customers from various geographies
• Ability to work with minimum supervision
• Team player who shares ideas and resources
• Flexibility to work in shifts or weekends as per schedule

Education
• Bachelor degree engineering or informatics

Mindset

You will be expected to demonstrate the We@RD dimensions and help evolve the functions culture beliefs and bring We@RocheDiagnostics to life, as part of the TransformD journey. The dimensions are:
• We are passionate about our customers and patients
• We radically simplify
• We trust, collaborate & have fun
• We ALL lead
• We experiment & learn

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.

Job Level:

Individual contributor