Spa Receptionist

Job highlights
Identified by Google from the original job post
Qualifications
High School diploma or equivalent required
Flexible and long hours sometimes required
Must be able to effectively communicate both verbally and written, with all levels of associates and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests
Must be able to understand and apply complex information, data, etc
Must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates
Benefits
Pay: $15.50 per hour
Medical Plans
Prescription Plan
Critical Illness Insurance
Accident Injury Insurance
Hospital Care Insurance
Dental Insurance
Vision Insurance
Wellness Support
Health Savings Account
Flexible Spending Accounts
Basic Life and AD&D Insurance
Voluntary Short-Term Disability Insurance
Identity Theft Insurance
Employee Assistance & Wellness Support Program
401(k)
Pet Insurance
Legal Services
Holiday Pay
Responsibilities
He/she is also responsible for scheduling all spa related appointments, checking guests in and out, and assisting in all point-of-sale transactions
Position also offers 10% commission on retail items
Medium work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Must be able to multitask and prioritize departmental functions to meet deadlines
Must be able to perform detail-oriented tasks without error, such as appointment bookings, confirmations and payments
Attend all required meetings and trainings
Maintain regular attendance in compliance with departmental standards, as required by scheduling, which will vary according to the needs of the operation
Comply with departmental and property standards and regulations to encourage safe and efficient operations
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be able to show initiative including anticipating guest or operational needs
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
from various sources to meet appropriate objectives
Must be able to cross-train in other related areas
Must be able to maintain confidentiality of information
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
Hygiene is key in this environment due to the close proximity of working with the clients
At no time is cigarette smoke allowed to be on the hands, clothes or breath of a spa employee during a shift
Perform other duties as requested by management
Greet and welcome all guests and members
Check guests and members in and out
Process transactions for all spa services, events, guest fees, membership fees, dues, etc
Handle all administrative functions of the spa including using Spa software, maintaining inventory of supplies, answering telephones, making appointments, and answering questions
Must be the initial and complete source of information regarding what is available at the Spa and all procedures to ensure guest comfort (i.e
treatment descriptions and protocols, related equipment and products)
Must be able to assist guests in the retail area
Arrange for all spa appointments for a la carte services/activities and packages
Must monitor appointments and ensure proper staffing to maintain sense of order and efficiency
Assist guests and members with spa locker room access
Ensure facility is prepared for proper opening and closing each day
Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order
Provide Spa tours as necessary
Job description
The Spa Receptionist/Front Desk Agent is responsible for assisting the spa staff in providing a unique and outstanding spa experience for our members and guests. He/she is also responsible for scheduling all spa related appointments, checking guests in and out, and assisting in all point-of-sale transactions. Position also offers 10% commission on retail items.

Pay: $15.50 per hour

Education and Experience:
• High School diploma or equivalent required.
• 1-year experience in a spa or related hospitality field preferred.
• 1-year retail experience preferred.

Physical Requirements:
• Flexible and long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements:
• Must be able to effectively communicate both verbally and written, with all levels of associates and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be able to perform detail-oriented tasks without error, such as appointment bookings, confirmations and payments.
• Attend all required meetings and trainings.
• Maintain regular attendance in compliance with departmental standards, as required by scheduling, which will vary according to the needs of the operation.
• Comply with departmental and property standards and regulations to encourage safe and efficient operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be able to show initiative including anticipating guest or operational needs.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other related areas.
• Must be able to maintain confidentiality of information.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Hygiene is key in this environment due to the close proximity of working with the clients. At no time is cigarette smoke allowed to be on the hands, clothes or breath of a spa employee during a shift.
• Perform other duties as requested by management.

Fundamental Requirements:
• Must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates.
• Greet and welcome all guests and members.
• Check guests and members in and out.
• Process transactions for all spa services, events, guest fees, membership fees, dues, etc.
• Handle all administrative functions of the spa including using Spa software, maintaining inventory of supplies, answering telephones, making appointments, and answering questions.
• Must be the initial and complete source of information regarding what is available at the Spa and all procedures to ensure guest comfort (i.e. treatment descriptions and protocols, related equipment and products).
• Must be able to assist guests in the retail area.
• Arrange for all spa appointments for a la carte services/activities and packages.
• Must monitor appointments and ensure proper staffing to maintain sense of order and efficiency.
• Assist guests and members with spa locker room access.
• Ensure facility is prepared for proper opening and closing each day.
• Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order.
• Provide Spa tours as necessary.

Benefits:
• Medical Plans
• Prescription Plan
• Critical Illness Insurance
• Accident Injury Insurance
• Hospital Care Insurance
• Dental Insurance
• Vision Insurance
• Wellness Support
• Health Savings Account
• Flexible Spending Accounts
• Basic Life and AD&D Insurance
• Voluntary Short-Term Disability Insurance
• Identity Theft Insurance
• Employee Assistance & Wellness Support Program
• 401(k)
• Pet Insurance
• Legal Services
• Holiday Pay