Sr. Service Now Developer

Job Description: Sr. Service Now Developer(ITSM+ ITOM)

Total Experience - 6+ years

Relevant experience - Must 6 years in ServiceNow

Location: Noida, Gurgaon, New Delhi, Pune, Mumbai, Chennai, Bangalore, Hyderabad, Kolkata, Bhubaneswar., Kolhapur, Ranchi. (Onsite)

Notice Period: Immediate to 15 Days

Budget : 20-25 LPA

Key Responsibilities

ServiceNow Development & Implementation
• Design, develop, and implement ITSM modules (Incident, Problem, Change, Request Management).
• Configure, implement, and optimize ITOM solutions, including Discovery, Service Mapping, Event Management, and CMDB.
• Develop and maintain ServiceNow workflows, UI policies, business rules, client scripts, and integrations.
• Automate IT processes using Flow Designer, Orchestration, and Integration Hub.
• Implement ServiceNow integrations with monitoring and observability tools such as Splunk, SolarWinds, Nagios, Dynatrace, and Datadog.

CMDB & ITOM Optimization
• Design and maintain a scalable and well-governed CMDB, ensuring data integrity and relationship mapping.
• Configure and maintain Discovery patterns, probes, and sensors to ensure accurate asset discovery.
• Implement Service Mapping to improve IT visibility and dependency tracking.
• Configure Event Management to correlate alerts from monitoring tools and reduce service downtime.

System Maintenance & Security
• Perform ServiceNow instance upgrades, patching, and performance tuning.
• Ensure role-based access control (RBAC) and security compliance across ServiceNow environments.
• Develop reports, dashboards, and Performance Analytics for ITSM and ITOM processes.
• Troubleshoot and resolve ServiceNow ITOM-related issues efficiently.

Collaboration & Best Practices
• Work closely with IT teams, architects, and stakeholders to align ServiceNow solutions with business objectives.
• Provide technical mentorship to junior developers and administrators.
• Ensure adherence to ITIL best practices and ServiceNow development standards.
• Develop technical documentation and conduct end-user training sessions.

Required Skills & Experience
• 6+ years of hands-on experience in ServiceNow development with a focus on ITSM & ITOM.
• Strong expertise in Discovery, Service Mapping, Event Management, and CMDB design & governance.
• Proficiency in JavaScript, Glide API, Business Rules, Client Scripts, UI Scripts, and Flow Designer.
• Experience integrating ServiceNow with third-party tools using REST/SOAP APIs, MID Server, and Integration Hub.
• Deep understanding of ITIL framework and IT service operations.
• Hands-on experience with monitoring tools such as Splunk, SolarWinds, Nagios, and Dynatrace.
• ServiceNow certifications (CSA, CIS-ITSM, CIS-ITOM, CAD) are highly preferred.

Preferred Qualifications
• Experience working in Agile/Scrum environments.
• Strong knowledge of Performance Analytics and ITOM Governance.
• Excellent troubleshooting, problem-solving, and leadership skills