Sr| Software Engineer

Job Summary Job Title: Genesys Sr.Software Engineer Project: 3UK RebusTransfrm Location: H3G India Bangalore Duration: Full Time Responsibilities

Developing the CTI Routing Applications or Strategies through Genesys IRD and composer / Cloud Genesys Designer

Develop or enhance existing application for various LOB.

Configuring Genesys objects and resources in CME / Genesys Administrator Extension GAX for Routing.

Provide end to end support to build the complex IVR & routing applications.

Identify and explain the available various deployment methods in Genesys. Requirements

Genesys Professional with min 7 Years of overall experience in Telecom Industry and 5+ years of relevant experience in Genesys8.x version.

Strong Knowledge & Understanding of overall Contact Center Technology, with stress on Genesys IVR & Routing development in IRD / Composer / Cloud Genesys Designer.

Experience in Genesys Routing Strategies Development in IRD & Expertise in Skill based routing.

Hands on Experience in Composer inbound call flow & SCXML Routing Call flow development.

Experience & Strong Knowledge in Routing Solutions Genesys URS & Orchestration Routing, Stat Server, Cassandra and Composer/IRD.

Experience in integrating the REST / SOAP method

Knowledge in Multimedia channels

Knowledge in JAVA, Java Script, ECMA

Knowledge in GAX / CME & Agent Setup configurations

Knowledge in Genesys Framework

Good communication, analytical and debugging skills

Basic knowledge in reporting, real time reporting CCPulse