Full job description
Based in Parramatta
Full Time Contract to 30th June 2027 with the possibility of extension
SCHCADS Award Level 4
Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia?
With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.
About Role
The Case Manager is responsible for providing holistic case management support to newly arrived refugees and asylum seekers within the Status Resolution Support Service (SRSS) in NSW under contract with the Department of Home Affairs (DHA).
The SRSS program is a complex and multifaceted program model that works with asylum seekers in the community that are awaiting the outcome of a visa assessment and are considered highly vulnerable due to their economic, visa or health status. This position will be responsible for ensuring the effective and efficient delivery of face to face and remote quality services with refugees and asylum seekers.
About You
The position will report to an SRSS Team Leader and will work within a team of up to 7 Case Managers from a variety of backgrounds and disciplines. Each Case Manager will provide day to day services predominately to families with children and single adult clients over the age of 18.
Responsibilities
Develop holistic and client centred case plans with involvement of the client/s.
Ensure appropriate exit planning and transition to post SRSS support within an appropriate timeframe.
Undertake comprehensive and regular needs and risk assessments of clients against the vulnerability criteria for the SRSS program
Support the clients to develop independent skills and to access appropriate supports in their community
Organise case conferences for clients with complex needs
Maintain accurate digital records of client interactions and services within the SRSS Client Database in line with SSI policies and procedures
Ensure consistently high-level service is provided to asylum seekers through teamwork and support to SRSS colleagues
Prepare client for exit from the service and establish closure with the client
Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success.
Essential Criteria
Diploma/Degree in Community Services/Welfare or related discipline.
Minimum two years’ casework experience
Ability to work independently on general casework tasks with minimal supervision
Understanding of case management approaches and theoretical frameworks.
Experience working with CALD clients
Arabic, Farsi, or Tamil language skills would be an advantage
About Us
Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
About our Benefits
Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
Access to in-house training and learning opportunities for professional development and growth.
Access to our inhouse wellbeing programs
Working alongside professional and dedicated team members all wanting to make a difference in our communities
About our Recruitment Process
At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.
Our commitment to Diversity
SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.
To Apply
If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.
Applications close Tuesday, 12th May 2026
If you would like more information on the recruitment process, please contact the talent acquisition team at
[email protected] or
[email protected] or call us at 0468 836 759
A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.
SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at
[email protected]
Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.
