Support Analyst

Job details
Job type
Permanent
Full-time
 
Full job description
Description

Deliver exceptional technical support, optimize system performance, and drive operational excellence!
Are you a skilled technical professional passionate about solving complex issues and ensuring seamless system performance? At Evotix, we are looking for a Support Analyst responsible for deploying, maintaining, and monitoring high-load web applications while troubleshooting critical issues using tools like Linux, Windows, MS SQL Server, and AWS/AWX.
In this role, you will work closely with internal and external stakeholders to turn technical challenges into streamlined solutions.

What You'll Do

Technical
Provide technical support for the software package(s) developed by the company, and its supporting technologies in our hosted and client hosted environments.
Deploying, maintaining, improving and monitoring high load web applications
Utilizing problem solving skills and experience in analysis across a range of technologies such as Linux, Tomcat, Apache, Windows, MS SQL Server and Cloud tools AWS/AWX
Help manage and respond to monitoring systems to ensure the systems meet performance and availability as per SLA expectations.
Responsive application troubleshooting using log analysis, SQL Server analysis and other relevant tools on Linux, Windows and the application suite.
Problem solving complex issues by collaboration and effective research.
General
Assist in maintaining technical documentation, FAQs and knowledge bases.
Work within defined standards and procedures to ensure security and integrity of data and systems are maintained.
Assist in the training of other team members as appropriate.
Working closely with Helpdesk, Developers, Business Analysts and clients to resolve complex application issues
Providing a high level of communication and participating in client support directly
Work independently on assigned tasks and prioritize effectively
Effectively manage and reasonably set internal and external client expectations.
Being effective, responsive, responsible, accountable and methodical in a live production environment.

What You'll Bring

1-3 years of knowledge and experiences on the technical skills specified above OR Professional IT related qualifications.
Dynamic & highly motivated individual capable of high participation in a skilled technical team in a high growth, rapidly scaling business and systems environment.
Basic understanding of scripting and/or object oriented programming
Basic relational databases concepts and skills. MSSQL preferred.
Basic Windows and Linux operating system concepts & skills. Understanding of key system administration concepts & tasks.
Basic knowledge of how web-based applications are built and what are the usual network interactions and dependencies.
Strong problem-solving skills.
Self-starter who takes initiative and accepts personal accountability.
Ability to prioritize, respond and follow-up to issues in a timely & appropriate manner.

Why Join Evotix

At Evotix, we're transforming the way businesses approach health, safety, and wellbeing. Our team thrives on bold ideas, celebrates diversity, and embraces the power of collaboration.

Here's why you'll love working with us:

Innovative Environment: Be part of a team driving the future of scalable and secure SaaS solutions.
Collaboration & Growth: Work with cross-functional teams and mentor others while advancing your own skills.
Flexibility: Enjoy the freedom of remote work while contributing to a global impact.

Your Birthday Off: We believe birthdays are special! Celebrate your day relaxing, spending time with loved ones, or doing whatever makes your day extraordinary. It’s our way of saying, “Happy Birthday!”

Support for You: Quarterly wellness days and access to our Employee Assistance Program, including mental health, legal, and financial guidance.

Recognition & Impact: Make a tangible difference by delivering secure, high-performing products that empower businesses worldwide.
Values-Driven Culture: Join a company that prioritizes integrity, collaboration, and continuous improvement.

Ready to Shape the Future?
Apply today to become a part of something bigger!

Thank you for your interest. Please note, we are not seeking support from external recruitment agencies at this time. Direct applications from candidates are warmly welcomed.

About Evotix
At Evotix, we use our 25+ yrs experience to create dynamic EHS and sustainability solutions that empower our customers to protect people’s lives, communities and the planet. Based in Chicago, London, and Perth, we develop technologies that transform management of the world’s most critical environmental, health, safety and sustainability (EHS&S) challenges.
Our commitment to mobile first, human-centric design is what sets us apart. We bridge the gap between people and technology with functional, intuitive software and a team that’s focused on mutual success.
Whether businesses prefer a ready-to-use solution or one tailored specifically to their business, our approach helps transform health, safety, training and sustainability management.
And, our EHS technology experts work closely with our customers to ensure fast initial deployment, with long term success.
Together, let's shape a safer, brighter future.
 
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