Support Engineer

Technical Skill (Necessary)
• Bachelor’s degree in Computer Science, IT, Electronics or related technical degree
• Microsoft Certification (Azure, MCSE, MCSA etc.)
• O365 Certification
• Windows Server Based Application Certifications

Technical skill:(Good to have)

Functional Knowledge

· Experience with handling of cloud migration projects

Other Skill (Will be an advantage)

· Exposure and knowledge of Cybersecurity will be considered a plus.

Qualifying Experience
• 8 to 10 years’ experience of Windows Server Administration, Troubleshooting
• Hands on experience with O365
• Hands on experience with Microsoft Intune
• Well Versed with PowerShell Scripting.
• Min 2-3 years hands-on experience supporting clients with AWS
• Experience of working in a Remote Infrastructure Management Company / Team at the level of L2/L3
• Effective time management, problem solving and communication skills.
• Experience in working in ITIL Incident management process

Soft Skills
• Excellent verbal written skills
• Team management
• Creative thinker who can investigate multiple paths in the hunt for the root cause of an urgent issue, lead support of business-critical outages, clear the path to resolution, and own the steps for prevention.

Responsibility:

Architect & Design
• Manage and own architecture, design, and implementation projects
• Provide technological vision for transformation, serve as the Engineering Team lead to whom you will provide leadership and guidance
• Provide a solution leveraging cloud-native components
• Knowledge in server hardening and policy compliance management
• Design and implement effective group policy based on the client infrastructure.

· Installing, designing, implementing, deploying, upgrading, and administering Windows Server

· Architect best practice Patch Management Strategy and oversee execution

· Define process and provide leadership for incident management, Support for Change and Problem Management

· Define, plan and execute automation strategy

Project ownership and support

· Manage & own Support Operations: Be part of a team meeting 24/7 & On-Call requirements during shift rotations.

· Capable of owning and handling the Severity 1 & 2 Incident and providing RCA

· Excellent troubleshooting skill on Windows infrastructure

· Strong working knowledge of ITIL Incident, Problem, and Change Management.

· Primary escalation for L2 Support and Ability to mentor the L1 & L2 Windows administrators.

· Managing and supporting an enterprise computing environment consisting primarily of Windows Server O/S

· Configuration, troubleshooting, maintenance, replication of Windows Server 2008

· Work closely with Client and Internal Operations, project management, and engineering teams to meet the customer's requirements

· Creating, reviewing technical documentation

· Demonstrate a solid understanding of WINS, DNS, DHCP, AD, IIS, SCCM

· Monitoring, securing, troubleshooting, and maintaining Microsoft Active Directory

· AD Group Policy Management

· Solid understanding and experience supporting, building, and managing VM technologies

· Ability to utilize scripting utilities to accomplish centralized tasks such as software deployment and configuration

· Communicate effectively with subject matter experts for Servers, networks, storage, Management & monitoring tools, backup

Availability Immediate

Location Mumbai(Thane) -1