Support Executive| Voice Process

JD - Support – Voice Process Job Description Ciferon is a simplest restaurant POS and management software that works online and offline both, integrated with leading platforms which provide the easy operations like: Billing, Inventory, accounting, Reports, online orders and many more. Hence, the major part is customer support. So we are looking for the support executive for voice process who has a major role in the organization for the growth of both employee and company. Roles & Responsibilities  Graduate/Undergraduate candidates can apply.  Good communication skills in English Required.  Listen to customers concerns, issues and questions.  Resolve customers concerns and answer customers questions to your best ability  Maintain a positive attitude and calmly respond to customers complaints.  Strong multi-tasking skills.  Must be flexible for night shift & rotational shift.  Have daily interactions with customers and handle all issues from end to end via call.  Go the extra mile to engage customers in solving issues and ensure satisfaction.  Quickly and effectively build rapport with customers and resolve issues  Managing customer expectations regarding estimated response times  When required need to visit client and give the training of the software.  Communication Proficiency - Ability to convey message effectively: Comprehension, Active Listening, Rate & Clarity of Speech, Conversational Ability.  Make technical presentations and demonstrate how a product meets client needs. Experience Range - 1 to 2 years Salary Range – 10K to 14K Job Location- Nagpur Skills required - Excellent English Verbal & Written Communication Skills Job Requisite- BPO Experience. Job Requirement Flexible to work in rotational shifts. 6 days working with 1 day rotational off Contact Person- Alefia Husain Contact Number/ID- ++1-XXXXXXXXXX / alefia@ciferon.com Address- Plot 18,1+, Near Dainik Bhaskar Office, Untkhana Square, Great Nag Road, Nagpur-440003 Job Type: Full-time Salary: ₹10,000.00 - ₹14,000.00 per month Schedule: Day shift Education: Bachelor's (Required) Experience: Customer service (Required)