Support Specialist - Early Team
- Category: Work from home Jobs
- Location: Adelaide, South Australia
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 22K to 28K
- Published on: 2025/10/02
Description:
• Deliver top-tier support: Solve problems fast, help advisors succeed, and make every customer interaction feel like magic.
• Master the Tern platform: Become an expert in our product, understanding both the technical and strategic ways advisors use it.
• Troubleshoot like a pro: Dive into technical issues, interpret error logs, and work with our engineering team to diagnose and resolve problems.
• Advocate for our users: You’ll be the frontline voice of our customers—your insights will directly influence product development.
• Scale support through automation: Help us build smarter workflows, leverage AI, and create self-service solutions to make support faster and more efficient.
• Be a part of the hustle: Expect to wear multiple hats, learn quickly, and embrace the fast-paced nature of startup life.
Requirements:
• A high achiever.
• A fast learner.
• A fast typer.
• Technical curiosity.
• Customer-obsessed.
• Calm under pressure.
• Experience in support.
• Startup mindset.
Benefits:
• Growth potential.
• Travel perks.
• Fully remote.
• Work with the best.
• Make an impact.
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