Systems Administrator / Technical Operations

Location
Vancouver, BC•Hybrid work
 
Full job description
Parallel Domain is seeking a hands-on, mid-level Systems Administrator / Technical Operations Specialist to support our internal tools, infrastructure, and people. Based in Vancouver with a flexible hybrid setup, you'll be responsible for ensuring our internal systems are secure, scalable, and user-friendly. You'll be supporting a growing team of ~50 employees, including engineers, product teams, and operations staff. This role combines strategic ownership with hands-on support across multiple platforms.

At Parallel Domain, we believe that autonomous systems – from self-driving cars to contactless delivery drones – have the opportunity to drastically improve the quality of life for billions of people. That is why we love what we do: enabling our customers to develop their technology safely using the Parallel Domain simulated testing platform. Our software changes the way our customers test their systems, accelerating their ability to deploy safe and reliable AI.
In this role, you will:
Serve as the first line of defense for internal IT and system issues, resolving real problems for real people.
Collaborate cross-functionally to ensure tools and systems operate smoothly.
Balance immediate support needs with long-term infrastructure improvements.
Automate routine tasks and enhance internal workflows using smart tooling.
Contribute to the development and maintenance of our operational security and IT policies.
Facilitate a positive employee experience by managing technical aspects of onboarding, access, and equipment setup in partnership with HR.
Support a hybrid team distributed across Vancouver and remote locations.
What You'll Own:
IT support for employees, including hardware/software troubleshooting and access issues.
Onboarding and offboarding processes: user account setup, hardware provisioning, and access management.
Administration of internal SaaS platforms such as Google Workspace, JumpCloud, Slack, and Atlassian tools (Jira, Confluence).Management of Linux and Windows servers hosted in AWS, including patching, monitoring, and backups.
Automation of infrastructure and workflows using tools like Ansible and Terraform.
MacBook and Windows laptop fleet management: setup, updates, and security.
Software license tracking, asset inventory, and hardware procurement.
Implementation and maintenance of endpoint security, backup systems, and recovery readiness.
Documentation of internal IT procedures and system configurations.
Continuous improvement of our internal tooling, policies, and support systems.
About You:
3–5 years of experience in IT operations, systems administration, or technical support.
Proficient in managing Linux and Windows servers, preferably within AWS environments.
Professional experience in administering Google Workspace.
Familiar with common enterprise Single Sign-On (SSO) and Identity Providers (IdP),, Cross-platform account management, Auditable Systems of Record, Mobile Device Management (MDM) tools, Malware Intrusion solutions.
Experience with infrastructure automation tools such as Terraform and Ansible.
Comfortable supporting both Mac and Windows users and devices.
Scripting experience (e.g., Bash, Python, PowerShell).Strong communicator with a problem-solving mindset and a service-oriented attitude.
Highly self-directed, capable of managing competing priorities in a fast-paced environment.
Bonus Points:
Familiarity with: JumpCloud, Atlassian tools suite and Compliance frameworks such as SOC 2 or ISO 27001.
Experience supporting remote or hybrid engineering or startup teams
$85,000 - $105,000 a year