Systems Analyst, Operations

Position No: 0065335

Location: Parkville

Role type: Full-time; Fixed-term till 31 Dec 2025

Department: Academic Technology

Salary: UOM 6 – $+6,45+– $104,413 p.a. plus 17% super

Provide high-quality functional support for student and learning systems by managing incidents, requests, and system performance to ensure smooth operations.
Play a key role in troubleshooting complex system issues, optimising processes, and improving the user experience for both students and staff.
Brilliant benefits and a flexible hybrid work environment!

About The Role

As a key member of the Student and Learning Systems team, the Systems Analyst (Operations) provides high-quality functional support for student and learning systems, ensuring the smooth operation of critical administrative processes. You will be responsible for triaging and resolving incidents, managing routine system requests, and monitoring system performance to identify emerging issues. Success in this role requires strong communication, problem-solving, and collaboration skills, along with expertise in student systems configuration.

Your responsibilities will include:

Incident Management & Resolution – Triage, investigate, and resolve second and third-level incidents, ensuring issues are well-documented and tracked. Maintain a knowledge repository, escalate priorities in JIRA, and report any SLA breaches.
System Monitoring & Communication – Proactively monitor system health, notify stakeholders of issues, and provide timely updates on system performance and incidents.
Operational & Business Support – Perform administrative tasks, manage access requests, and contribute to peak period activities to meet operational obligations.
System Configuration & Vendor Collaboration – Undertake routine system configuration, track vendor issue resolutions, and ensure all changes align with best practices and organisational policies.

Who We Are Looking For

You will have strong interpersonal and communication skills, with the ability to adapt your approach to engage effectively with diverse stakeholders. You will thrive in a fast-paced environment, demonstrating a self-driven, collaborative mindset, excellent problem-solving abilities, and the capacity to manage competing priorities and meet tight deadlines under pressure.

You will also have:

An undergraduate qualification in a relevant discipline, or an equivalent combination of education and experience.
A strong understanding of the Agile mindset (highly desirable).
Technical competence in incident analysis, request fulfilment, problem resolution, and the ability to triage and escalate issues as needed.

For further information regarding responsibilities and requirements please refer to the attached PD.

This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.

Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

Your new team – Business Services

Business Services delivers a comprehensive range of IT, facilities management, finance, HR, and health and safety services to all University entities. The Student and Learning Systems team within Business Services plays a crucial role in supporting the University's student administration systems, offering application support, system configuration, project consultation, business systems analysis, data reporting, testing, quality assurance, and ongoing system enhancements. Their tailored services support key stakeholders, including Student and Scholarly Services, faculties, and students, ensuring the efficient management and continuous improvement of student administration processes across the University.

What we offer you!

In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!

The University of Melbourne

We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.