Team Leader - In Home Support

Lead impactful, people-centred aged care services across diverse communities.

Hybrid | Carrum Downs | Full Time

NFP Salary Packaging ($15,+00 + $2,650 meals and entertainment)


Team Leader, In Home Support

(South and Gippsland)


About us


MiCare is a not-for-profit organisation supporting diverse communities to live meaningful, dignified lives. We provide home care, aged care, retirement living, and settlement services with a deep commitment to multicultural inclusion, compassion and excellence.


About the role


Your new career at MiCare starts here as, Team Leader - In Home Support where you will be responsible and accountable for the leadership, delivery and continuous improvement of high-quality in-home services for all Home Care Packages (HCP) and Commonwealth, Home Support Program (CHSP), with some Veteran Home Care (VHC) funded services.

Reporting to the Manager, In Home Support, this position ensure that elders receive care and support that is responsive to their needs, culturally appropriate, and aligned with best practice standards and aged care reforms. The position plays a critical role in driving operational performance, enabling business growth, supporting workforce development, and leading change management initiatives across the service.


What you will do

In this leadership role, you will play a key part in shaping a high-performing, values-led team. You’ll provide day-to-day guidance and strategic support to your team while fostering a culture of empowerment, growth, and excellence. Your responsibilities will include:

Leading, mentoring, and supporting your team across all stages of the employee lifecycle
Setting clear expectations and modelling MiCare’s values to build a positive, high-performance team culture.
Identifying training needs and implementing programs to ensure staff are skilled, confident, and capable in their roles.
Coaching and developing team members to grow professionally and make informed decisions within their areas of expertise.
Acting as a trusted leader and role model, sharing your expertise and guiding practice to support quality outcomes.
Translating MiCare’s Strategic Plan into actionable goals and supporting your team to bring these to life in their work.
About you


You are an experienced and values-driven leader with a strong background in aged care, community services, or a related human services field. You bring deep knowledge of the Home Care Package program and a clear understanding of the upcoming 'Support at Home' reforms. With a commitment to person-centred, culturally sensitive care, you are passionate about supporting older people to live well, with dignity and independence.

You’ll bring to the role:

Proven leadership experience in community aged care, with a focus on service delivery, performance, and people development
A sound understanding of consumer-directed care, wellness and reablement
Excellent communication, interpersonal, and stakeholder engagement skills
Strong skills in planning, change management, budgeting, risk oversight, and reporting
The ability to work effectively in dynamic and evolving environments
A collaborative and adaptable approach, with high levels of self-awareness, resilience, and cultural sensitivity
Proficiency in Microsoft Office and client management systems
You’re organised, self-motivated, and lead with empathy. Most importantly, you're committed to making a meaningful difference in the lives of older people from diverse cultural backgrounds.


Why work for MiCare?

Workplace Culture: Be part of an inclusive, purpose-driven organisation and lead a high-impact portfolio during a time of exciting reform.

Hybrid working: Enjoy a flexible blend of on-site and work-from-home arrangement

Not-for-Profit salary packaging: Access up to $15,+00 tax-free income plus an additional $2,650 for meals and entertainment


How to apply ...


Please submit a copy of your Resume and complete your work history and education information on the application page (you are encouraged to read the position description before applying and detail any certificates and licence(s) information under the education section), and we’ll be in touch. We will be interviewing before applications close so don't delay sending in your application. Applications close 7 July 2025.


MiCare is proud to be a culturally and linguistically diverse organisation. A large part of our work is assisting people from a non-Australian background and we respect their culture, their history, their language and tastes, and their stories.

We are here for everyone believing that all people have the right to be respected and their differences celebrated.


To be considered for this role you must be an Australian or New Zealand Citizen or permanent resident.


The successful applicant must satisfactorily complete all pre-employment checks, including National Police Check, Working with Children Check, NDIS Check, and influenza and COVID 1+ Vaccinations.


If you meet the above criteria and you’re interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve, we want to hear from you!


MiCare is a Child Safe organisation and is committed in everyday practice to ensure the safety and wellbeing of children.


MiCare says “NO” to Family Violence. We believe that everyone deserves to feel safe, respected, valued and treated as equals.


MiCare is committed to equal opportunity and ensuring the workplace is reflective of the community. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability.