Temp to Perm Administrative Assistant

Staff Administrative Assistant (Remote), Non-Exempt, Temporary, Job Description

Monarch Psychiatric NP PLLC is an outpatient setting virtual mental health and psychiatric care practice that was founded by the owner, a psychiatric nurse practitioner with training in many settings. We were founded in 2020 and now serve the adult populations in New York, Florida, and Arizona, and have plans of expanding access to care nationwide. We treat many different types of conditions and populations and take pride in what we do with passion and dignity on our mission to help others achieve their mental wellness goals.

Job title: Staff Administrative Assistant, Temp Position, Full-Time

Location: Remote. The expectation of the company when an employee works in this position remotely is that they are able to maintain a professional work environment at all times. We currently can employ in NY, FL, and VA only at this time.

Hours: M-F +am-5pm ET.

Part-time position: Less than 35 hours per week, must work a minimum of 16 hours per week, schedule to be determined by supervisor

Full-time position: Must work a minimum of 35 hours per week, schedule to be determined by supervisor

Time Zone: Eastern, EST, EDT

Key requirements:

· High School Diploma or GED,

· Great customer service skills

· Must pass a background check and standard clearance

· Must pass a drug test screening

· Knowledge of common systems used in a health practice such as EMRs

· Knowledge of billing insurance companies or willingness to learn

· Proficient in Microsoft Word, Excel, PowerPoint, and other related applications

· Ability to multi-task

· Knowledge of use of a phone system, voicemail

· Expert at writing emails, managing tasks, and communicating

· Positive attitude

· Maintains professionalism at all times amongst staff and patients

Salary & benefits: Wage starting at $1+/hr. Commensurate with experience. Overtime may be paid at 1.5 hours any work over 40 hours in a scheduled week. Paychecks to be dispersed electronically-only every week on Monday unless it is on a federal holiday in which case may be paid on the Friday before or the Tuesday after this holiday.

Please refer to the Department of Labor and your state labor department for what you are entitled to as an employee at a small business. Please also refer to: https://www.dol.gov/general/topic/benefits-leave for federal laws and most frequently asked questions. Benefits and your rights as an employee will apply to the state in which you are hired and work in. A facilitated discussion around this will occur with your supervisor upon employment.

Vacation: Temporary employment is not offered a vacation allowance at this time. Should the employee enter into a permanent position, these benefits will be discussed per company policy.

Personal leave: After 30 days of employment, an employee is entitled to take unpaid personal leave day(s). Temporary employees are given 3 days of unpaid personal leave time that renews annually from the first date of employment for each year of employment in accordance with our usual policies. Personal leave is considered to be used in times where a personal business matter may apply, unexpected illness, or family-related concerns.

Sick leave: You will be entitled to sick pay which is accrued at the rate of 1 hour of paid sick leave for every 30 hours worked. This may be allocated for personal illness or health-related appointments each calendar year in accordance with our sick leave policy, which may be modified from time to time.

Insurance: We currently do not offer health insurance benefits to temporary positions and will offer health benefits for full-time employees in the near future.

Retirement funds/pension: We do offer a simple IRA with a 1% employer matching.

Worker’s compensation: Employees may still be entitled to worker’s compensation when working remotely and depending on state and federal laws. If you are injured on the job, you must report this immediately to your supervisor.

As the company expands, benefits entitlement may change and you will be notified in writing of such. Please speak to your supervisor with any questions in these regards.

Job role and responsibilities:
• Scheduling and changing of appointments
• Clinician calendar management
• Insurance verifications and billing assistance
• Use of an EMR and other software or website applications
• Option to expand into marketing, social media postings
• Phone duties and tasks
• Collection of copays and other fees
• Use of email to communicate with patients and staff
• Additional tasks as required that allow for daily business operations

Training and Orientation: It is expected that all employees will be required to perform certain job training and receive a proper orientation of how to properly perform their job, learn expectations of their role, and be given time to understand the daily operation of business including certain systems we may use. The length of the training and orientation will be dependent on your ability to demonstrate competency of these skills and depending on the job role will work with someone closely under supervision until you are able to perform the job independently. Your supervisor will create a training schedule for you on the first day.

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We are excited to have you join our team!

Sincerely,

Elizabeth Durovich, PMHNP-BC

Owner

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This job description is not all encompassing of duties and may change in regard to the role and responsibilities and will be discussed with employee as this occurs.

Rev 12.2022