Territory Manager|Chennai |Supply Acquisition |

About Us:

At Vahan, we’re helping 300M+ low-skilled workers in India find jobs using WhatsApp. We’re a Y Combinator company that is backed by marquee investors such as Khosla Ventures and Founders Fund; several executives from Google and Flipkart are also investors in the company.

We are looking for an operations manager to grow & optimize the job seeker (supply) network associated with the Vahan platform. The role will focus on the acquisition strategy of low-skilled workers in the blue-collar/grey-collar space (for eg. drivers & delivery professionals, BPO/ Tele-calling/ data entry, housekeeping & support staff, field sales, etc.) through physical & affiliate channels.

The individual will need to develop scalable processes to acquire & engage job seekers. This requires a commitment to operational excellence, as well as creative thinking with a strong customer-centric mindset.

This role calls for versatile profiles that have a knack for solving problems along with the ability to push new initiatives, positively challenge the status quo and make the role what they want it to be.

Roles & Responsibilities


Be responsible for building and scaling supply, operation processes and execution in your region.

Manage a large team of vendors and drive them towards optimal performance through continuous improvement - performance management, tracking and coordinating daily efforts.

Explore new tools and processes to scale internal and external workflows that drive over-all program productivity and also positively impact the cost levers within the LOBs.

Interface with the regional level Client POCs to ensure a smooth workflow for the vendors in your region.

Spend ample time on-field and off-field understanding the challenges on the ground and unblock them swiftly with scalable solutions.

Build and manage cadence on performance reporting.


Success Criterion


Manage the growth and optimization of the job seeker (supply) network associated with the Vahan platform

Focus on acquisition strategy & engagement of low-skilled workers in the blue-collar/ gray collar space (for eg. drivers & delivery professionals, BPO/ Tele-calling/ data entry, house-keeping & support staff, field sales etc.)

Develop scalable teams and processes to acquire and engage new job seekers.

Commitment to operational excellence, strong target oriented mindset, managing a large team as well as creative thinking with a strong customer-centric mindset.

Knack for solving problems along with the ability to push new initiatives, and positively challenge the status quo.


Qualifications & Experience


Any Bachelor or Postgraduate Degree - Completed

Relevant Work Experience 1 - 3 Years Qualification.

Excellent interpersonal skills with strong downward and upward communication and stakeholder management.

Prior Experience in hyper growth startups with e-com and food-delivery background will be preferred.

Managed and scaled moderate to large scale teams

Should have excellent knowledge of MS-Office with sound knowledge of G-Suite tools for compiling, interpreting and communicating all quality and performance-related data and information internally as well as to the client.


Traits & Skills

Strong interpersonal and communication skills

Highly motivated, Self-starter and Entrepreneurial attitude.


Benefits

Unlimited PTO so you can take the time you need to rejuvenate
We care about you. We offer competitive health insurance for employees and their dependents. We also offer two days of mandatory wellness leaves per month.


Our co-workers are a close-knit, intelligent, and motivated team and the best minds you get to work with