Venue Shift Coordinator

Shift Coordinator – Arcana Brisbane

Part-Time / Flexible Hours

Arcana Brisbane, a unique warehouse-style event space just 7km from the CBD, is seeking a reliable, customer-focused, Australian-resident Shift Coordinator to oversee event operations and ensure a smooth, professional experience for our guests.

This is a fantastic opportunity for someone who enjoys leadership, event management, and customer service in a dynamic, fast-paced environment. On-site training supplied by Arcana’s Owner. Great opportunity to be mentored by a seasoned venue operator.

Key Responsibilities:

Supervise Daily Operations: Manage the entire event process — from setup, during event service, through to pack down.
Operations Management: Coordinate with bar, kitchen, and event staff.
Team Leadership: Delegate tasks, manage staff breaks, and support the team throughout the shift.
Customer Service: Engage warmly with clients and guests, address queries, and ensure a positive experience at all times.
Client Communication: Confirm bar tab details, food service times, microphone usage, and manage special requests.
Safety Compliance: Be the primary contact for venue, client, and staff OHS matters. Work alongside security as required.
Training and Development: Help with staff training, mentoring, and supporting team development where necessary.
Issue Resolution: Handle guest complaints or incidents professionally and efficiently.
Report Management: Complete shift reports, manage bar stock reporting, and communicate key information to senior management.
Venue Coordination: Maintain cleanliness, manage music/lighting settings, and ensure the venue is presented at its best.
What We’re Looking For:

Must be an Australian resident or hold a current, valid working visa.
Reliability, excellent time management, and outstanding customer service skills are essential.
Proven experience managing people in hospitality, events, or a similar environment.
Strong leadership, delegation, and team management abilities.
Confidence in handling high-pressure situations and resolving issues calmly.
Solid understanding of food, liquor, noise, RSA, and licensing requirements.
Must hold a valid QLD RSA (Responsible Service of Alcohol).
RMLV (Responsible Management of Licensed Venues) and First Aid Certificate highly regarded but not mandatory.
Familiarity with event operations, bar, and kitchen coordination preferred.
Level 3 food and beverage attendant grade 3
As per the Pay Guide - Hospitality Industry (General) Award (MA00000+).

Job Type: Part-time

Pay: $28.50 – $38.70 per hour

Expected hours: 10 – 30 per week

Schedule:

Afternoon shift
Evening shift
Every weekend
Weekend availability
Supplementary Pay:

Performance bonus
Experience:

Bar management: 2 years (Preferred)
Licence/Certification:

Valid RMLV Certificate (Required)
Work Authorisation:

Australia (Required)
Work Location: In person

Expected Start Date: 17/03/2022