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Etech Global Services


Mitel/ ShoreTel Support Engineer
Etech Global Services • via SimplyHired
1+ hours ago
Full–time
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Job description
Mitel/ShoreTel (14.2 & Connect) Support Engineer
• Support & Configuration: Manage ShoreTel switches, voicemail, IP phones, call centers, and ShoreTel Communicator. Install and configure IP-based communication platforms.
• Documentation & Monitoring: Create and maintain documentation for ShoreTel systems, monitor equipment usage, and manage voice planning, performance tuning, and troubleshooting.
• Deployment & Disaster Recovery: Implement small MACD requests (phones, voicemail, circuits) and create disaster recovery plans for IP-based telephony and video solutions.
• Circuit Provisioning: Perform circuit provisioning and upgrades, ensuring seamless connectivity for internet, voice, and SIP circuits.
• Network Troubleshooting: Assist in resolving network issues across the corporate IT infrastructure, both onsite and remotely.
• Technical Skills: Strong expertise in ShoreTel/Mitel VoIP PBX, networking (switches, routers, firewalls, etc.), server configurations (MS Server 2008-2016, virtualized software), and WAN technologies (T1 circuits, MPLS).
• Certifications & Education: Degree in Computer Science, IT, or related field, with ShoreTel certification preferred.
• Stakeholder Management: Experience managing stakeholder relationships and ensuring service delivery in VoIP, PBX, and data communications.
• Language Skills: We are seeking candidates with strong English communication skills, both written and verbal, to effectively engage with our diverse clientele and collaborate within our team

Job Type: Full-time

Application Question(s):
• What is your current CTC (LPA)?
• How many years of work experience you have with Mitel/ShoreTel (14.2 & Connect)?
• Do you have working/ hands-on experience with switches, routers, firewalls, server configuration?
• Have you performed circuit provisioning or upgrades for voice, internet or SIP circuits?

Work Location: Remote
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Willware Technologies


Salesforce Marketing Cloud || Remote Contract
Willware Technologies • Karnataka • via Indeed
15 hours ago
Contractor
No Degree Mentioned
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Job description
This is a remote position.

Job Description: Salesforce Marketing Cloud Developer

Company name: Willware Technologies

Work mode: Remote/Contract

Work time: IST / UK Time Zone

Work experience: 3+ years

Job Summary:

We are seeking a talented Salesforce Marketing Cloud Developer to join our team. The ideal candidate will have a strong background in Salesforce Marketing Cloud and will be responsible for designing, implementing, and optimizing digital marketing campaigns. This role requires expertise in leveraging Salesforce Marketing Cloud’s suite of tools to drive personalized, data-driven marketing strategies that enhance customer engagement and achieve business goals.

Key Responsibilities:
• Develop and execute multi-channel marketing campaigns using Salesforce Marketing Cloud, including email, SMS, social, and web.
• Design and optimize customer journeys using Journey Builder to deliver personalized experiences at scale.
• Utilize Contact Builder and Data Extensions to segment and manage customer data for targeted marketing efforts.
• Build dynamic and personalized content using Content Builder, ensuring consistency and alignment with brand guidelines.
• Implement and manage marketing automation workflows using Automation Studio to streamline processes and enhance efficiency.
• Integrate Salesforce Marketing Cloud with CRM systems and other third-party platforms to ensure seamless data flow and customer experience.
• Ensure all marketing activities comply with relevant regulations (e.g., GDPR, CAN-SPAM) and best practices for data privacy and security.
• Work closely with cross-functional teams including marketing, sales, and IT to align strategies and achieve business objectives.

Required Skills & Qualifications:
• Strong knowledge of Salesforce Marketing Cloud, including Journey Builder, Email Studio, Automation Studio, Content Builder, and Contact Builder.
• Experience with data segmentation, SQL, and managing customer data within Salesforce Marketing Cloud.
• Proven experience in setting up and managing automated marketing campaigns.
• Ability to create and manage dynamic, personalized content for different customer segments.
• Strong analytical skills with the ability to interpret data, generate insights, and optimize campaigns.
• Familiarity with integrating Salesforce Marketing Cloud with other systems (e.g., CRM, ERP) using APIs and connectors.
• Excellent communication skills, with the ability to work collaboratively with various teams.