Administration Assistant

Job description
Job Overview

If you enjoy helping patients and working in a fast paced environment, this could be the role for you. Candidates will need to be organised, able to solve problems and work to tight deadlines, whilst maintaining accuracy and attention to detail.

Excellent communication skills and a friendly, approachable nature are essential for this role as you will have lots of contact with patients.

You will be the first point of contact for our patients either face to face or on the telephone. You will work collaboratively with the practice team to meet the needs of patients, nurses and GPs. The hours of work can be discussed.

Main duties of the job

The main duties of the role will include -
• To provide administrative support to and contribute to the planning and development of the department as a member of the team
• To greet patients at reception, deal with telephone enquiries from patients regarding appointments and input data into administration systems, so excellent keyboard skills are required.

The practice operates between 08:00-18:00 Monday to Friday but a degree of flexibility to cover is expected to cover for annual leave / sickness. There will be a requirement to work until 8.00 pm on Thursday each week when the Practice is open for Enhanced Access appointments.

The role is varied and highly demanding, requiring a person with exceptional organisational ability and able to work under pressure while providing a positive and responsive professionalism on behalf of the practice

Working for our organisation

We are an award winning and CQC rated good health and social care Trust delivering integrated services across Hull, East and North Yorkshire. Find out more on our website

We are a forward thinking and dynamic Trust with a real commitment to staff development. We value our colleagues and invest in them to ensure they have the right skills to deliver outstanding care.

We are proud to score above or equal to the average for all NHS People Promise theme areas demonstrating our commitment to improve the experience of working in the NHS for everyone. Wherever you work we know you will receive a warm welcome and all the support you’ll need to get you started.

We recognise the positive value of diversity and promotes equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds.

Work life balance is about having influence and flexibility over when, where and how you work. If the work pattern for this role does not meet your needs, we welcome an application and are happy to discuss working arrangements that differ from those advertised.

We offer a unique range of benefits that go above and beyond other NHS Trusts including an enhanced leave package and health and wellbeing support.

From city to countryside, market towns to moors you’ll find a place to call home including some of the most affordable places to live in the UK.

Find out more and search live jobs.

Person specification

Qualifications And Knowledge

Essential criteria
• Standard keyboard skills e.g. RSA2, ECDL or demonstrable experience
• 2 GCSEs/O levels English and Maths
• To have some knowledge of office procedures, clerical/reception work

Desirable criteria
• NVQ2 or equivalent experiential learning
• Knowledge of a range of work procedures and practices within Primary Care setting

Experience

Essential criteria
• Knowledge of IT systems (including microsoft packages)
• Experience of working with the general public

Desirable criteria
• Demonstrable experience of practice and procedures relevant to the area of work
• Knowledge of Trust IT systems eg ESR, SystmOne

Skills And Competencies

Essential criteria
• Good telephone manner
• Able to demonstrate inter-personal communication skills
• Team player
• Able to plan and prioritise effectively and work within defined deadlines

Applicant Requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1+74 (Exceptions) Order 1+75 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.