AV Support Assistant

Job highlights
Identified by Google from the original job post
Qualifications
Ability to interface effectively with a variety of people including team personnel, clients and vendors to establish productive, ongoing relationships
A positive and proactive attitude and a willingness to jump in and help
Ability to maintain high level of professionalism in a multicultural corporate environment
Excellent organizational, multitasking tech savvy skills
Proficiency in Microsoft Office, particularly Excel
Proficiency with productivity software, analytics software and remote service desk operations software
Candidate must be willing to undergo background check
Bachelor’s Degree in Business, Communications, Media
2+ years office management, administrative assistant or office Production Assistant experience
Benefits
TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan
Responsibilities
Provide daily administrative and service desk support for client end-users of Audio Visual and Media Services within a global campus environment
Interface with staff and management to ensure that the general service functions of the office are running efficiently
Respond to client requests and provide documentation assistance to the General Manager, Operations Manager, Engineering Manager, Integration Manager, and a team of technicians servicing a high-end conferencing and audio visual environment
Interface with outsourced counterparts to ensure consistency in customer experience
Maintain Help Desk Operations as the client interface, coordinating with other departments
Respond to client calls and providing direct assistance and/or elevating urgent issues to the management team
Assist managers with daily scheduling, invoicing and billing, interviews and meetings and conducting business with site staff and parent office
Provide event statistics and manage report collection for Key Performance Indicators
Support dub room operation by completing duplications, media conversions, and manage record-keeping and communication for recorded media of events for clients
Manage client purchasing and goods received documentation for equipment and software
Greet clients and visitors, coordinate equipment rentals, maintain general office organization
Provide support for interviewing process and onboarding new staff and freelancers
Manage timekeeping for employees and freelancers and reconcile invoices
Perform basic AV duties for events as needed
Perform other duties as assigned
Job description
Primary Function

Provide daily administrative and service desk support for client end-users of Audio Visual and Media Services within a global campus environment. Interface with staff and management to ensure that the general service functions of the office are running efficiently. Respond to client requests and provide documentation assistance to the General Manager, Operations Manager, Engineering Manager, Integration Manager, and a team of technicians servicing a high-end conferencing and audio visual environment.

Duties & Responsibilities
• Interface with outsourced counterparts to ensure consistency in customer experience
• Maintain Help Desk Operations as the client interface, coordinating with other departments. Respond to client calls and providing direct assistance and/or elevating urgent issues to the management team
• Assist managers with daily scheduling, invoicing and billing, interviews and meetings and conducting business with site staff and parent office
• Provide event statistics and manage report collection for Key Performance Indicators
• Support dub room operation by completing duplications, media conversions, and manage record-keeping and communication for recorded media of events for clients
• Manage client purchasing and goods received documentation for equipment and software
• Greet clients and visitors, coordinate equipment rentals, maintain general office organization
• Provide support for interviewing process and onboarding new staff and freelancers
• Manage timekeeping for employees and freelancers and reconcile invoices
• Perform basic AV duties for events as needed
• Perform other duties as assigned

Skills & Qualifications
• Ability to interface effectively with a variety of people including team personnel, clients and vendors to establish productive, ongoing relationships
• A positive and proactive attitude and a willingness to jump in and help
• Ability to maintain high level of professionalism in a multicultural corporate environment
• Excellent organizational, multitasking tech savvy skills
• Proficiency in Microsoft Office, particularly Excel.
• Proficiency with productivity software, analytics software and remote service desk operations software
• Ability to read, speak and effectively communicate in the English language; multilingual a plus
• Candidate must be willing to undergo background check

Education & Experience
• Bachelor’s Degree in Business, Communications, Media
• 2+ years office management, administrative assistant or office Production Assistant experience

To Apply

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Diversity Inclusion & Customer Service Statement

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, *** (including pregnancy, childbirth, or related medical conditions), ****** orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.