Back office com accounts

Location
JP Nagar, Bengaluru, Karnataka
 
Benefits
Pulled from the full job description
 
Full job description
A "pest control back office com accounts" job description typically involves managing the administrative and financial aspects of a pest control company from the back office, including tasks like customer account management, billing, invoice generation, payment processing, data entry, and maintaining accurate customer records, often utilizing a customer relationship management (CRM) system, while coordinating with field technicians and sales teams to ensure smooth service delivery. Key responsibilities may include:

Customer Account Management:
Creating and maintaining customer profiles in the CRM system.
Scheduling pest control services based on customer requests and technician availability.
Handling customer inquiries regarding service plans, pricing, and billing.
Updating customer information with new contact details or service changes.
Billing and Invoicing:
Generating invoices for completed pest control services according to customer contracts.
Tracking outstanding payments and following up on overdue invoices.
Processing customer payments and updating account balances.
Data Entry and Reporting:
Entering customer details, service details, and treatment information into the CRM system.
Generating reports on sales performance, customer retention, and service delivery.
Maintaining accurate records of inventory and chemical usage.
Coordination with Field Teams:
Communicating service schedules and customer details to pest control technicians.
Following up with technicians to ensure timely completion of services.
Addressing customer concerns related to service quality.
Compliance and Administration:
Maintaining compliance with industry regulations and licensing requirements.
Handling administrative tasks such as filing, data backup, and office supplies management.
Required skills:

Strong computer proficiency, including CRM software usage
Excellent communication and customer service skills
Attention to detail and ability to maintain accurate records
Organizational skills and ability to prioritize tasks
Basic understanding of pest control practices and terminology