Box Office Customer Service Assistant

Job description
Post: Box Office Customer Service Assistant (Ref: CSA)

Salary: £11,+28.80 p.a. (20 hours per week)

The Council is looking for a friendly, professional, and motivated Box Office Customer Service Assistant to join the team at The Spotlight. This role is key in providing an outstanding experience for the venue’s visitors through efficient ticketing services and excellent customer care.

Applicants should deliver a warm, welcoming, and helpful service to all customers. Assisting with ticket sales, reservations, and queries using the ticketing system. Supporting the smooth operation of box office services during events and busy periods. Handling customer enquiries and resolving issues efficiently and professionally.

You should have previous experience in a customer-facing role, ideally in a box office, retail, or hospitality setting. Strong interpersonal and communication skills to interact effectively with customers and colleagues. The ability to work independently, take initiative, and manage multiple tasks in a fast-paced environment.

Good IT skills, including familiarity with MS Office and ticketing software (training will be provided).

A flexible approach to duties and working hours, including evenings, weekends, and public holidays when required.

The ability to converse at ease with members of the public and provide advice in fluent English is essential in this post.

We are committed to safer recruitment, safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment.

The benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite, and a range of generous discounts across other leisure and culture services.

Broxbourne Council is an Equal Opportunities employer.

Details and application forms for all job vacancies are listed on the Council’s website.

Application forms must be submitted online by Monday 27 January 2025 (quoting the above reference).

Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 +XQ.

Telephone: 01++2 78550+, Email: personnel@broxbourne.gov.uk

Website: www.broxbourne.gov.uk