Branch Manager

Job Profile - Branch Manager

* Responsible for managing business of the branch and supervise service to all bank customers i.e. RL, Wealth, Credit Card Corporate Banking & SME.

* Ownership of P & L of the branch along with number targets for the branch.

* Responsible for guiding and mentoring branch staff (sales and service) for enhancing productivity and flawless customer service.

* Daily morning huddle with branch staff with agenda as mentioned below :

o Business of the previous day and key achievements of the previous day.

o Discussion on any new process /Product/Service or changes in process and check awareness level of branch staff for sales and service related process.

o Update on ongoing contest and action plan to improve performance in the contest.

o Appreciate and recognize key achiever of the day and key achievement can be either in sales or service or both.

o Any unusual event at the branch or bank and learning/ precautions at the branch.

* Liaison with various departments like Training, BCU, Clearing, CPC, Compliance, Trade Services and various support functions of the bank for seamless business of the branch.

* Closely track business pipelines of ROs, BRMs and BBRMs across various products and ensure that pipelines are in line with business target of the branch

* Closely track Welcome Call quality and random check of customer profile sheet of newly acquired customers before being processed for account opening.

* Closely track all customer engagement initiative and ensure flawless execution of task assigned to branch team.

* Reviews with sales manager-Quality and quantity of acquisition and ensuring OASIS functions seamlessly at the branch.

* Tracking SOPs/Training of ROs, BRMs, and BBRMs and providing valuable inputs for scoring better SOP scores.

* Fortnightly check of BRM and BBRM file containing customer profile sheet and risk profiler and ensuring that each and every customer mapped to these roles are profiled properly.

* Regular calls with Sales Team to meet existing key clients and potential key prospects being followed by Sales Team.

* Closely track branch rating and continuously work on areas for improving scores for branch rating.

*Daily checking of EOD reports (generated at BOD at the branch) and signing off the reports.

* Monitoring the various BCU reports and taking action wherever required.

Job Types: Full-time, Regular / Permanent

Salary: ₹600,000.00 - ₹1,300,000.00 per year

Benefits:

Cell phone reimbursement
Schedule:

Day shift
Supplemental pay types:

Performance bonus
Ability to commute/relocate:

Nellore, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:

Master's (Preferred)
Experience:

Banking: 8 years (Preferred)
Branch Manager: 2 years (Preferred)