Customer Assistant

Location
Banashankari, Bengaluru, Karnataka
 
Benefits
Pulled from the full job description
 
Full job description
Are you a people person with a knack for problem-solving? Do you thrive in a fast-paced environment and enjoy the challenge of exceeding expectations? If so, we have the perfect opportunity for you!

As a Domestic BPO Agent, you'll play a crucial role in providing exceptional customer service to clients across various industries. You'll be responsible for handling a variety of customer inquiries, from simple questions to complex issues, through various channels including phone calls, emails, and live chat.

Key Responsibilities:

Customer Interaction: Efficiently handle inbound and outbound customer calls, emails, and chat inquiries.
Issue Resolution: Quickly identify and resolve customer issues, ensuring a positive customer experience.
Relationship Building: Foster strong customer relationships through empathetic and effective communication.
Process Adherence: Strictly adhere to company policies and procedures to maintain quality standards.
Performance Excellence: Consistently meet and exceed performance metrics, including call volume, resolution time, and customer satisfaction.
Teamwork: Collaborate effectively with team members to achieve shared goals.
What We're Looking For:

Excellent Communication Skills: Strong verbal and written communication skills in English, Hindi, and at least one regional language.
Technical Proficiency: Basic computer skills, including proficiency in MS Office.
Problem-Solving Abilities: A keen eye for detail and a knack for finding solutions to complex problems.
Adaptability: The ability to thrive in a dynamic and fast-paced environment.
Positive Attitude: A positive and can-do attitude.
What We Offer:

Competitive Compensation: A competitive salary package.
Growth Opportunities: Opportunities for career advancement and professional development.
Flexible Work Shifts: Flexible work schedules to accommodate your lifestyle.
Supportive Culture: A supportive and inclusive work environment.
How to Apply:

If you're passionate about customer service and ready to take on a challenging and rewarding role, we encourage you to apply. Please submit your resume along with your SSLC mark sheet, PAN Card, Aadhar Card, and 4 passport-sized photos.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Work Location: In person