Customer Service Advisor

Since 1+38, Carlson Marketing Solutions has been at the forefront of loyalty marketing. Recently acquired by the CORA Group, we continue to lead the industry with our expertise in enhancing customer engagement and loyalty for multinational banks, retailers, and travel providers. Our advanced data sciences and personalized marketing services set us apart as a trusted partner in the loyalty technology space.

The Role

Are you passionate about delivering exceptional customer experiences in a fast-paced call centre or contact centre environment? We’re looking for a Customer Service Advisor to be the friendly and helpful face of both our client and the Carlson Marketing brand. In this key role, you’ll provide front-line support, ensuring every customer interaction is handled with care, professionalism, and enthusiasm.

As a Customer Service Advisor, you will manage inbound calls, taking full ownership of customer requests, enquiries, and concerns. Your mission is to go above and beyond in each interaction, ensuring a positive and seamless experience for every customer.

We are excited to offer a casual, fully remote position following a comprehensive 3-week training period at our Sydney, NSW office. While this role offers the flexibility to work from anywhere in Australia, you will be required to travel to Sydney periodically for ongoing development and training sessions. Roster times are between Monday to Friday between 8am to 8pm. Hours are not guaranteed however minimum of 20hrs per week.

Please note that travel to Sydney will be at the candidate’s own expense. We welcome applicants from all locations across Australia who are committed to professional growth and eager to contribute to a dynamic, supportive team.

Your responsibilities include:

As a Customer Service Advisor, you will be responsible for handling inbound customer calls with professionalism and care, ensuring each interaction leads to a positive experience

Confidently answer and expertly handle calls from our customers and ensure exceptional customer service.
Administration of customer accounts with high attention to detail.
Escalating, managing and closing out customer enquiries.
Value adds service delivery with the focus of enhancing customer experiences.
Accountability for the output and quality of your work
Ensure achievement of SLAs on call quality / calls handle time
Aim for first call resolution and an active attempt to reduce customer complaints
About you

You are a dedicated professional with exceptional customer service skills, consistently delivering a friendly and professional tone in every interaction. Your excellent verbal and written communication abilities enable you to connect with customers effectively and resolve their inquiries with ease. With a proven ability to multitask and prioritize workloads in fast-paced environments, you maintain strong attention to detail, ensuring nothing is overlooked.

You understand the importance of adhering to company policies and procedures, including IT security, privacy, and vacation rules. You are also committed to completing all mandatory training, such as OH&S, data privacy, and security training, to stay compliant and informed.

While previous experience in a Contact Centre environment is highly desirable, your commitment to delivering exceptional service and your strong work ethic make you a great fit for our team. If you have a strong background in customer service within retails or hospitality we encourage you to apply.

A pre-employment Police Check is required prior to commencing work

How to apply and start your journey

If this sounds like the role and environment for you, we’d love to hear from you! To apply please submit your resume and cover letter with details of your experience and why you would like to join our team.

Jonas Software acquires and manages a large number of software companies globally. Jonas Software is an operating group of Constellation Software, Inc. (CSI), a public company listed on the Toronto Stock Exchange (CSU.TO). CSI has revenues of over $3.5 billion USD and over 20,000 employees across the globe.”