Customer Support Representative

Job description

Remitbee is online money transfer and currency exchange platform. Customers can send money to over +0 countries from Canada using web and mobile devices. We are just at the beginning of our growth and have ambitious plans to bring our service to all the countries on Earth.

https://www.remitbee.com/about

About the role:

At Remitbee, we value customer care and satisfaction greatly. We are therefore looking for outgoing and enthusiastic individuals for our customer service representative roles. As a bilingual customer service representative, you will be responsible for managing and directing inbound/outbound communication with in-person customer service interaction, with a specific emphasis on the Tamil language.

Location: Chennai

Work Time: 40 hrs. a week

Additional description:

Answer inquiries through the intended method of communication graciously and in a customer-oriented manner
Understand the needs of customers and provide quotes through phone or email communication
Guide and instruct customers when they are navigating Remitbee platforms
Efficiently and effectively follow up with customers, companies and other leads to maintain relationships
Exhibit exceptional negotiation and conflict resolution skills when communicating with irritated customers
Maintain detailed and organized documentation of communicated inquiries and conversations
Applicant Requirements

Must be able to communicate in Tamil with at least professional work proficiency (fluent)
Must hold a High School Diploma
2+ years of customer service experience
Exceptional verbal and written communication skills
Able to effectively manage time and keep organized
Advanced critical-thinking and problem-solving skills
Proficient in required programs and softwares
Job Type: Full-time

Salary: ₹350,000.00 - ₹500,000.00 per year

Benefits:

Health insurance
Schedule:

Monday to Friday
Supplemental pay types:

Performance bonus
Application Question(s):

How many years of experience in handling the inbound and outbound calls?
Experience:

Customer relationship management: 2 years (Required)