Direct Services Support Officer

The role of the Direct Services Support Officer is a varied and dynamic role that addresses changing client need and provides out of hours on call and rostering support to Accommodation Support and Respite Services.

Supporting and guiding direct support staff in the provision of accommodation support and respite services to people with an intellectual disability and their families.
Providing direct support to individual participants receiving support from Accommodation Support and Respite Services
Ensuring staff practices are consistent with all relevant legislative requirements and standards, including the NDIS Quality and Safeguards standards.


Supporting organisational requirements by ensuring shift coverage and other roster related duties in a service offering 24/7 model of support to people with a disability.

The Direct Services Support Officer Key Responsibilities Are

You effectively provide direct support and take appropriate action to deal with emerging situations, including:
Providing support and guidance to residential care staff to ensure continuity and quality of support to people living in the accommodation services, including participants support, health, and welfare.
Providing direct support to people living in the accommodation services and accessing respite.
Coordinating appropriate supports to emergent situations and critical incidents including those incidents involving serious disruptive behaviour
You perform roster-related duties such as filling of shift vacancies that may arise and the deployment of staff as required.
You provide a contact point for after-hours communication and enquiries as required by AS&RS across the Service Area.
You professionally liaise with a range of stakeholders including staff, families, other agencies, and the community as required.
You proactively undertake service-monitoring activities/tasks as determined by the AS&RS Management.
You keep yourself and teams informed about and ensure the application of relevant legislative requirements, departmental policies, and service delivery practices.
You actively contribute and encourage others to participate in support planning for people with a disability who receive services.
You actively contribute to a range of projects and general administrative duties including record keeping and preparing reports as required.
You recognise and contribute to the AS&RS Governance Structure and Quality and Safeguard requirements, supporting outcomes for clients through the delivery of quality services and continuous improvement.


Additional Requirements

Open “C” class Australian driver's licence
Certificate III in Disability or equivalent
HLTAID003 - “Provide First Aid” or HLTAID004 - “Provide an emergency first aid response in an education and care setting”
You will be required to work within a rotating roster


Applications will remain current for 12 months

Occupational group Community Care