Executive Housekeeper

AMAN

Aman we are on a mission to create the world's ultimate luxury lifestyle brand; hotels, resorts, homes, experiences, and products which transform our guests' and owners' perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the 'Aman way of life' – a mindset shared by our guests, home owners and employees which creates a lifelong sense of belonging driven by our values of:
• Invest in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.
• Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.
• Act like owners – taking charge, leading by example and an immense sense of pride in our work.
• Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner. LOCATION

Amanbagh. Jaipur (Rajasthan), India
POSITION OVERVIEW

The Executive Housekeeper leads the Housekeeping Operations in the property and all housekeeping related topics. Furthermore, the Executive Housekeeper should be a highly resourceful team-player, who is comfortable working in a diverse environment, sometimes under pressure and high demands, while remaining flexible, proactive, approachable, and efficient.
RESPONSIBILITIES

Financial
• Prepare the Departmental Annual Operating Budget in advance for approval by the Manager and Financial Controller.
• Ensure that the Departmental Operating Budget is strictly adhering to and that all costs are strictly controlled.

Operational
• Constantly review and appraise the procedures within the department to ensure quality of service and product at all times.
• Monitor the staff skills within the department and plan training program to rectify any service deficiencies.
• Conduct regular briefings with the department staff ensuring good communications at all times.
• Ensure that all areas within the department are roster with correct staffing level in accordance with expected business demand.
• Maintain effective control of guest supplies, minimizing any wastage.
• Ensure all supervisors are checking quality of cleaning and maintenance per specified schedule.
• Liaise closely with Chief Engineer to ensure any maintenance requests are handled promptly and completely.
• Maintain control over stock levels, establish reorder levels and ensure adequate supplies at all times.
• Complete periodic inspections of guest suite and Public Areas on a daily basis.

10. Ensure plants and floral arrangements are in order and to required

standard of quality.
• Liaise with Front Office Department with respect to guest arrival, departure, special requests, etc
• Ensure quality of laundry service provided is in accordance with required standard.
• Ensure all staff uniforms are maintained and presented in 'as new' condition.
• Oversee Laundry Transport to ensure it maintains to specified schedule.
• Ensure guest laundry is recorded, laundered, and returned to room per correct procedure.

16. Establish cleaning schedule for all major works (e.g., polishing of floors, brass work, timbers, etc.).

17. Other duties as directed by Management.

Employee Handling
• Ensure all employees report for work punctually wearing the correct uniform and name tag at all times.
• Assist in the building of an efficient team of employees by taking an active interest in their welfare, safety, training, and development.
• Ensure that all employees have a complete understanding of and adhere to the resort's Staff Handbook.
• Interview and subsequent selection of potential employees in liaison with the Human Resources Department.
• Conduct employee's evaluations and to review their overall performance, discuss existing performance and areas of improvement.
• Conduct Departmental Orientation Program for new employees to ensure they understand the policies and operations of the resort.

7 . Ensure that all staff provides a courteous and professional service at all times.
• Counsel staff members for any breaches of conduct and observe policies when issuing formal disciplinary notice.

Administration
• Attend meetings and briefing with other Department Heads as determined by the Manager.
• Ensure that all departmental reports and correspondence are completed punctually and accurately.
• Review existing and initiate new departmental policies as required.
• Submit monthly report to the Manager detailing department's activities for the past month and planned activities in the ensuing month. QUALIFICATIONS
• Graduate in Hotel Management from a premiere institution.
• Post qualification at least 10-12 years of experience in five-star luxury hotels/resorts.
• Current assignment must be in the similar role with a five-star luxury property.
• Excellent verbal and written communication skills in English
• Cross-culture, open-mind and forward-thinking
• Excellent negotiation, communication, and interpersonal skills with a strong customer service- oriented attitude
• Ability to work both autonomously and in a team setting
• Good knowledge of Microsoft Excel, Word, PowerPoint, Outlook, and Opera