Guest Experience Expert

Silver Hotel Group


Director of Food
Silver Hotel Group • Winnipeg, MB, Canada • via Trabajo.org - Job Search - Jobs
8 hours ago
Full–time
No Degree Mentioned
Apply on Trabajo.org - Job Search - Jobs
Job description
**Director of Food & Beverage**

Do you have a passion for food & beverage, guest service and the hospitality industry? Does your creativity and innovative approach inspire others? Do you love finding outside the box solutions to challenges? We are seeking a Director of Food and Beverage that is not your traditional hospitality manager. In this role you will focus on creating exceptional food and beverage experiences that provide memorable and emotionally enriching experiences to our guests while highlighting the unique local flavour of Thunder Bay and Northwestern Ontario. We are looking for a leader who loves doing it all, enjoys delighting guests, mentoring team members while working alongside them and having fun motivating others with their fearless can-do attitude. If you like bringing your personality to work, enjoy having fun and creating memorable guest experiences, and want to develop your hospitality career this could be the opportunity for you We are currently recruiting for a Director of Food & Beverage** **to join our dynamic team The Director of Food & Beverage is responsible for overseeing all aspects of the front-of-house Food & Beverage experience which includes the restaurant, bar, and event and banquet spaces. This includes overseeing all phases of meetings and social functions held at the Hotel and ensuring the successful execution of guest events. This position is also responsible for overseeing the day-day-day operation of the Hotel restaurant, ensuring the dining experience is exceptional and reflective of the standards our guests have come to expect from us. This position requires exceptionally strong communication and a collaborative approach with all hotel leadership team members and departmental teams while sharing their flare for style, design and culinary vision.
• *What We Offer**
- Exciting opportunities for career development and growth
- Work with like-minded team members who are passionate about their work and keep things fun, every day
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now
- Education Reimbursement for you (and your children)
- RRSP Matching Program
- Annual Wellness Credit
- Team Member Referral Program
- Leadership Development
- Team Building Events
- Silver Lining Corporate Impact Program
- Hotel Stay Discounts
• *Key Responsibilities**
- Lead the day-to-day operation of the food and beverage division by implementing procedures and processes that ensure success for the operations in Banquets & Outlets
- Focus on guest experience and growing team members into well-rounded hospitality professionals
- Responsible for ensuring the Hotel Restaurant and Bar provide service that exceeds customer expectations
- Responsible for ensuring all hotel Banquet events are executed as per the Banquet Event Order and mees the guests needs, including adjusting service to meet last-minute requests;
- Develop, train, communicate and reinforce the service vision and standards to team members and coach them in supporting the successful execution of the vision;
- Partner with the Executive Chef, General Manager and Corporate Director of Food and Beverage to plan, create and execute an innovative culinary vision for the hotel.
- Develop an annual strategic plan that will drive guest satisfaction, team member engagement and food and beverage revenue.
- Demonstrate exceptional leadership through a hands-on approach working alongside team members creating a positive work environment by leading through example, counselling team members, and promoting SHG’s, vision, mission, values, and culture.
- Ensure food and beverage budgets and targets are achieved or exceeded, by capitalizing on revenue opportunities while driving a culture of high performance through training and coaching team members.
- Deliver service that is aligned with our vision to creating exceptional experiences.
- Communicate through team meetings to discuss goals, share information, and collaborate with team members to ensure a high level of execution and engagement.
- Be an engaging leader who is highly inclusive, inspiring, and able to relate to all levels.

Create a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute
- Oversee the day-to-day leadership of the front of house Food & Beverage operation, which includes Banquets and Outlets;
- Identify and resolve all guest concerns/complaints to ensure the brand promise is delivered; coach and empower team members to do the same;
- Demonstrate a high level of commitment to processes that allow team members to provide service that is aligned with our vision of creating exceptional experiences;
- Liaise with all supp
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Silver Hotel Group
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Marriott International, Inc


Guest Experience Expert
Marriott International, Inc • Winnipeg, MB, Canada • via Trabajo.org - Job Search - Jobs
7 hours ago
Full–time
No Degree Mentioned
Apply on Trabajo.org - Job Search - Jobs
Job description
**Additional Information** Front Desk
• *Job Number** 24040252
• *Job Category** Rooms & Guest Services Operations
• *Location** Delta Hotels Winnipeg, 350 St Mary Avenue, Winnipeg, Manitoba, Canada VIEW ON MAP
• *Schedule** Full-Time
• *Located Remotely?** N
• *Relocation?** N
• *Position Type** Non-Management
• **

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.