Guest Relations Associate

The Guest Relationship Executive is responsible for providing a warm and welcoming experience to guests, ensuring their needs are met with professionalism and efficiency. The role involves managing guest interactions, resolving issues, and ensuring a high level of customer satisfaction that aligns with the organization’s service standards.

Key Responsibilities:

Greet guests warmly upon arrival and ensure a smooth check-in and check-out process.
Handle guest inquiries and requests efficiently and professionally via in-person, phone, or email.
Maintain up-to-date knowledge of services, promotions, and policies to assist guests effectively.
Address and resolve guest complaints or concerns promptly and effectively.
Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
Record guest preferences and feedback for future reference and service improvements.
Ensure guest areas are clean, orderly, and well-presented at all times.
Maintain accurate records of guest interactions
Assist with VIP guest handling and special event coordination as needed.
Qualifications:

High school diploma or equivalent; degree in Hospitality Management or related field is preferred.
Proven experience in a customer service or front desk role, preferably in the hospitality industry.
Excellent communication and interpersonal skills.
Friendly, outgoing personality with a passion for customer service.
Ability to remain calm and professional under pressure.
Proficient in using Microsoft Office
Fluency in English
Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

Food provided
Health insurance
Provident Fund
Schedule:

Day shift
Ability to commute/relocate:

HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Experience:

Front desk: 2 years (Required)
Language:

English (Required)
Work Location: In person