It Support Engineer

Job description
Job Title: IT Support Engineer

About Us:

Elevate your career with Jack Link's, a global leader in protein snacking. We are a dynamic and innovative company that has ambitious growth plans in the APAC region.

Why Join Jack Link's?

We are a team of like-minded individuals who thrive in a high-growth environment. We are passionate about innovation and excellence, and we value collaboration, growth, and teamwork.

Job Description:

We are seeking a highly motivated and self-disciplined IT Support Engineer to join our close-knit team in Mangere, Auckland. As an IT Support Engineer, you will provide both 1st and 2nd level IT support across our APAC sites, serving various teams including Manufacturing, Finance, Marketing, Sales, and Operations.

Your Key Responsibilities:

Provide 1st and 2nd level support for end-users, addressing complex and challenging issues related to hardware, software, and network connectivity.
Collaborate with IT teams to design, configure, maintain, and troubleshoot network devices such as routers, switches, and firewalls.
Drive IT asset lifecycle management, playing an integral role in identifying and proposing solutions and managing upgrades.
Collaborate with HR and Team Managers to assess and define end-user needs, managing all aspects of IT related to onboarding and offboarding.
Own the delivery of infrastructure projects, collaborating with stakeholders and team members to ensure outcomes are achieved.
Requirements:

Bachelor's degree in Computer Science, Information Technology, Information Systems Networking, or a related field (or equivalent experience).
Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft Certified Professional) are advantageous.
Proven experience in IT support, particularly in 1st and 2nd level troubleshooting.
Familiarity with network protocols and troubleshooting (TCP/IP, DNS, DHCP, VPN, etc.).
Experience with IT tools and software such as Microsoft Office 365, Active Directory, and remote desktop support applications.
What We Offer:

A dynamic and supportive work environment.
The opportunity to work on exciting projects and contribute to the growth of a global brand.
A competitive salary and benefits package.
How to Apply:

If you are a motivated and experienced IT professional looking for a new challenge, please submit your cover letter and CV via our website.