Medical Office Assistant | Full Time

Status: Full-Time, Permanent

Vacancies: One

FTE: 1.0

Schedule: Monday - Friday, 8:30 a.m. – 4:30pm

Location: Calgary

The Calgary West Central Primary Care Network (CWC PCN) is a non-profit organization committed to a healthier future. We work alongside more than 475 family doctors to provide support for continuous health care.

We are seeking a full-time Medical Office Assistant (MOA) to provide administrative support to the CWC PCN clinical team and play a key role in the organization and flow of clinic operations for the CWC PCN.

This position is located at our Primary Care Centre (PCC) in Calgary. Appointments at the PCC are by referral only for people in need of an appointment within 24 hours and whose doctor is a member of the CWC PCN. This clinic provides an alternative to the walk-in system or a visit to the ER.

Responsibilities

Front desk/reception
• Answer and direct calls from a multi-line switchboard and relay messages to appropriate individuals as required.
• Receive, greet, and direct clients, vendors, and visitors and respond to general inquiries in a professional and positive manner.
• Book new and follow-up appointments and provide confirmation calls to patients as required.
• Fax outgoing visit notes, consult letters, and appointment notifications to referring physicians.
• Receive, sort, and direct incoming packages, mail, and faxes.
• Support and monitor physician billing.
• Collect payment for uninsured services via point-of-sale terminal.
• ****** patients to consulting rooms and collect and enter patient vitals in the Electronic Medical Record (EMR).
• Monitor the patient waiting area and assist with ordering taxi services and directing patients to specialist clinics as required.
• Ensure the clinic is stocked with stationery and general office supplies.
• Adhere to and maintain IPC protocols and use appropriate PPE as required.

EMR management
• Process incoming referrals and populate/update/validate patient information in the EMR.
• Scan and link patient documents in the EMR.
• Access medical records via Alberta Netcare.
• Enter statistical data for the collection of key performance measures for organizational and provincial reporting.
• Support attachment efforts for unattached patients via the online web registry and the list of physicians accepting patients and document attachment status in the EMR.

Qualifications

Education: Completion of an accredited Medical Office Assistant/Unit Clerk certificate program is required.

Experience: A minimum of two years’ experience managing a front desk or customer service experience is required. Relevant healthcare experience, preferably in a primary care setting, is required. Knowledge of primary healthcare and billing diagnostic and services codes is an asset.

Functional knowledge: Knowledge of health information privacy regulations and proper handling of confidential and sensitive information is required. Knowledge of medical terminology and medical records management is required. Knowledge of primary healthcare and billing diagnostic and service codes considered an asset. Knowledge of IPC protocols and proper PPE usage is an asset.

CPR Certification: Current Health Care Provider CPR is required (BLS Provider from the Heart & Stroke Foundation).

Technical: Experience with EMR systems is required. Experience with Telus Health’s Collaborative Health Record (CHR) EMR is an asset. Experience with the Microsoft Office suite is an asset.

Background check: A clear Criminal Background check with Vulnerable Sector check is required to start. If you have resided outside of Calgary in the past 12 months, you will need to contact the local police or RCMP detachment in your previous residential municipality to obtain a full report.

Why work for us?

We have been recognized as an Alberta Top 80 Employer for 2024. Employees of the CWC PCN enjoy a competitive salary and benefits package that includes employer-paid premiums for health and dental benefits, health spending/wellness account, eligibility to contribute to our group RRSP plan and receive an employer match, flexible working options, generous vacation and personal time off allowances, education days, as well as professional development opportunities.

The CWC PCN is a leader in the provision of primary care through collaboration, innovation, and teamwork, creating healthy patients and satisfied providers.

The CWC PCN is committed to providing a physically, emotionally, and psychologically safe environment for all workers, patients, and visitors. We are also committed to promoting policies internally that ensure team members across the organization feel they belong and can perform to their best capacity in a supportive and respectful work environment.

How to apply

To apply to this position, please submit your application to the posting on the CWC PCN website. When you apply, please include the following:
• Resume
• Cover Letter

Due to the high volume of applications we receive, only those who apply through the CWC PCN website will be moved forward in the recruitment process. This is a necessary step as we require important information from our application form.

Our hiring practices ensure that all qualified candidates are considered and decisions are merit-based. We invite applicants of all racial and ethnic backgrounds, ancestry, religious beliefs, gender/gender identity, ****** orientation, age, family/marital status, and physical and mental disabilities.

The CWC PCN welcomes and encourages applications from persons with disabilities or those needing an accommodation based on any other protected ground. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request an accommodation, please email careers@cwcpcn.com.

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

Posting will remain open until the role is filled.