Office Assistant

Job highlights
Identified by Google from the original job post
Qualifications
The ideal candidate will have excellent communication skills, a customer-focused mindset, and the ability to handle inquiries related to our walk-in bath and shower products
Communication Skills: Excellent verbal and written communication skills
Ability to explain complex information clearly and concisely
Problem-Solving: Strong problem-solving skills with the ability to handle challenging situations calmly and effectively
Attention to Detail: High attention to detail and accuracy in managing customer orders and records
Technical Skills: Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM software is a must
Customer-Focused: Demonstrated commitment to providing exceptional customer service and enhancing the customer experience
Team Player: Ability to work well independently and as part of a team in a fast-paced environment
Physical Requirements: Ability to stand for extended periods and perform light physical tasks related to customer assistance
Idaho Falls, ID 83402 (Required)
Idaho Falls, ID 83402: Relocate before starting work (Required)
Benefits
Pay: $17.00 - $1+.00 per hour
8 hour shift
Monday to Friday
Pay: $17.00 - $18.00 per hour
Expected hours: 40 per week
8 hour shift
Monday to Friday
Responsibilities
We are seeking a dedicated and enthusiastic Production Assistant to join our team
You will be responsible for managing customer interactions, addressing inquiries, resolving issues, scheduling installations and ensuring a positive experience for every customer
Customer Interaction: Greet and assist customers over the phone, and via email
Order Management: Process orders, schedule installations, and follow up with customers to confirm details and address any concerns
Issue Resolution: Address and resolve customer complaints or issues related to products, services, or installations
Work closely with other departments to ensure timely and effective solutions
Product Knowledge: Maintain up-to-date knowledge of our products and services to provide accurate information and recommendations to customers
Customer Feedback: Collect and document customer feedback to help improve our products and services
Share insights with the team to enhance customer satisfaction
Record Keeping: Maintain accurate and detailed records of customer interactions, transactions, and feedback
Team Collaboration: Work closely with the sales, installation, and technical support teams to ensure seamless customer service and support
Job description
Office Assistant- Caliber Home Solutions

About Us:
Caliber Home Solutions specializes in providing high-quality walk-in baths and walk-in showers designed for safety and comfort. We pride ourselves on delivering exceptional service and innovative solutions to our valued customers. Join our team and help us make a difference in people’s lives by providing outstanding customer service.

Position Overview:
We are seeking a dedicated and enthusiastic Production Assistant to join our team. The ideal candidate will have excellent communication skills, a customer-focused mindset, and the ability to handle inquiries related to our walk-in bath and shower products. You will be responsible for managing customer interactions, addressing inquiries, resolving issues, scheduling installations and ensuring a positive experience for every customer.

Key Responsibilities:
• Customer Interaction: Greet and assist customers over the phone, and via email.
• Order Management: Process orders, schedule installations, and follow up with customers to confirm details and address any concerns.
• Issue Resolution: Address and resolve customer complaints or issues related to products, services, or installations. Work closely with other departments to ensure timely and effective solutions.
• Product Knowledge: Maintain up-to-date knowledge of our products and services to provide accurate information and recommendations to customers.
• Customer Feedback: Collect and document customer feedback to help improve our products and services. Share insights with the team to enhance customer satisfaction.
• Record Keeping: Maintain accurate and detailed records of customer interactions, transactions, and feedback.
• Team Collaboration: Work closely with the sales, installation, and technical support teams to ensure seamless customer service and support.

Qualifications:
• Experience: Previous experience in a customer service role is preferred. Experience in the home improvement or bathroom industry is a plus.
• Communication Skills: Excellent verbal and written communication skills. Ability to explain complex information clearly and concisely.
• Problem-Solving: Strong problem-solving skills with the ability to handle challenging situations calmly and effectively.
• Attention to Detail: High attention to detail and accuracy in managing customer orders and records.
• Technical Skills: Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM software is a must.
• Customer-Focused: Demonstrated commitment to providing exceptional customer service and enhancing the customer experience.
• Team Player: Ability to work well independently and as part of a team in a fast-paced environment.

Additional Requirements:
• Physical Requirements: Ability to stand for extended periods and perform light physical tasks related to customer assistance.

Caliber Home Solutionsis an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to hearing from you and potentially welcoming you to our team!

Job Type: Full-time

Pay: $17.00 - $1+.00 per hour

Schedule:
• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:
• Idaho Falls, ID 83402 (Required)

Ability to Relocate:
• Idaho Falls, ID 83402: Relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 40 per week

Schedule:
• 8 hour shift
• Monday to Friday