Online Client Service Assistant

Shaadi.com


Online Client Service Assistant
Shaadi.com • Mumbai, Maharashtra • via GrabJobs
7 hours ago
₹44,855–₹63,12+ a month
Part-time
Apply directly on GrabJobs
Job description
### Job Title: Online Client Service Assistant
• *Company:** Shaadi.com
• *Location:** Bangalore, Karnataka, IN
• *Job Type:** Part-time
• *Seniority:** Associate Level
• *Years of Experience:** 4
• *Deadline to Apply:** September 20, 2024

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#### **Job Overview:**

Shaadi.com, India's leading matrimonial service, is seeking a dedicated and passionate Online Client Service Assistant to join our dynamic team in Bangalore. The right candidate will possess a solid background in client service support and will thrive in a fast-paced, innovative environment. This part-time position offers an exciting opportunity to engage with clients, ensuring their needs are met and exceeded while contributing to our mission of bringing people together.

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#### **Key Responsibilities:**

- **Client Interaction:**
- Respond promptly and professionally to client inquiries via email, chat, and social media.
- Provide personalized support and guidance to clients navigating our platform.
- Remain proactive in addressing client concerns, offering solutions to enhance their experience.

- **Account Management:**
- Assist clients in managing their profiles, including updates, verification, and customization.
- Monitor account activity and engagement metrics to provide insights and support to clients.
- Identify potential issues for clients and offer preemptive and corrective solutions.

- **Quality Assurance:**
- Maintain a high level of accuracy and attention to detail in all client communications and processes.
- Collaborate with the team to gather feedback and improve client service processes.
- Perform quality checks on client interactions and follow established protocols to ensure comprehensive service.

- **Data Management:**
- Maintain client records in our CRM system, ensuring all interactions and updates are accurately documented.
- Analyze client feedback and data to identify trends and areas for improvement.

- **Team Collaboration:**
- Work closely with the marketing and technical teams to relay client feedback and improve product offerings.
- Participate in team meetings and contribute innovative ideas to enhance client service.

- **Training and Development:**
- Stay updated with the latest features and enhancements of the Shaadi.com platform to ensure informed client support.
- Train new staff members as necessary, sharing best practices in client service.

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#### **Requirements:**

- **Experience:**
- Minimum of 4 years of experience in client service, customer support, or a related field.
- Familiarity with CRM software and other client management tools advantageous.

- **Education:**
- Bachelor’s degree in Business, Communications, or a related field preferred.

- **Personality Traits:**
- **Independent:** Ability to work autonomously while managing multiple priorities effectively.
- **Passionate:** Genuine enthusiasm for helping others and enhancing client experiences.

- **Soft Skills:**
- **Cooperation:** Strong team player willing to collaborate with colleagues to achieve common goals.
- **Attention to Detail:** Meticulous approach to tasks, ensuring accuracy and quality in all client interactions.

- **Technical Skills:**
- Proficiency in Microsoft Office Suite (Excel, Word, and PowerPoint).
- Familiarity with digital communication tools (email, chat platforms, social media).

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#### **Benefits:**

- **Gym Membership:** Enjoy access to fitness clubs to maintain your wellness.
- **Paid Time Off (PTO):** Balance work and personal life with generous PTO policies.
- **Travel Opportunities:** Engage in various travel opportunities for work-related events and initiatives.

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#### **Working Environment:**

At Shaadi.com, we foster a creative atmosphere that celebrates and nurtures innovation. We encourage our team members to express their ideas, voice their opinions, and contribute actively to company growth. You will enjoy a collaborative environment that prioritizes personal and professional development.

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#### **Equal Opportunity Statement:**

Shaadi.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds and experiences.

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If you are a motivated individual eager to contribute to a leading platform dedicated to creating meaningful connections, we want to hear from you! Apply before the deadline of September 20, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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