Operations Manager

Head of Operations responsibilities include:

Collaborating with other senior management to formulate strategy
Ensuring regulatory compliance
Overseeing implementation of IT systems
We are looking for a Head of Operations / Operations Manager to oversee daily activities across functions

Head of Operations responsibilities include designing policies, overseeing customer service and implementing technology solutions. You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. If you’re also committed to productivity and compliance, we’d like to meet you.

Ultimately, you’ll ensure our operations run smoothly and that people are productive.

Formulate business strategy with others in the executive team
Design policies that align with overall strategy
Implement efficient processes and standards
Coordinate customer service operations and find ways to ensure customer retention
Ensure compliance with local and international laws (e.g. data protection)
Oversee the implementation of technology solutions throughout the organization
Manage contracts and relations with customers, vendors, partners and other stakeholders
Evaluate risk and lead quality assurance efforts
Oversee expenses and budgeting to help the organization optimize costs and benefits
Mentor and motivate teams to achieve productivity and engagement
Report on operational performance and suggest improvements
Managing budgets
Recruiting, interviewing and hiring staff
Analysing productivity data and optimising staffing and production capacity
Using historical records to forecast future buying patterns
Maintaining a working knowledge of their industry including challenges and opportunities in the sector
Working closely with other heads of departments to improve efficiency
Creating and delivering presentations
Designing new processes to improve quality or increase productivity or profitability
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Job Types: Full-time, Regular / Permanent

Salary: ₹700,000.00 - ₹+00,000.00 per year

Benefits:

Cell phone reimbursement
Commuter assistance
Flexible schedule
Health insurance
Internet reimbursement
Life insurance
Paid sick time
Paid time off
Provident Fund
Schedule:

Day shift
Evening shift
Flexible shift
Morning shift
Night shift
Rotational shift
Weekend availability
Supplemental pay types:

Performance bonus
Quarterly bonus
Yearly bonus
Ability to commute/relocate:

Greater Mumbai, Mumbai - 400022, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Preferred)
Experience:

Operations: 1 year (Preferred)
total work: 1 year (Preferred)