Operations Manager

About the Company: Our Client company, StylSmyth Ventures, is a fast growing fashion/home decor design services outsourcing startup (global clients), a first mover in Design based Supply Chain Solutions - catering to the Fashion Retail Industry globally. In the past decade – Supply Chain for the Fashion, Home Goods & Allied industries have gone through some monumental changes. Traditional supply chain management is undergoing massive change driven by disruptive technologies in the retail industry. Starting with product design and development and including everything from compliance to raw material and factory sourcing, manufacturing control, logistics, and more, our client company offers end-to-end services for high end, well known companies in the fashion retail and allied goods industries. Our client’s offices and teams are based in all key production markets, giving them the expertise and extensive network of supply chain partners needed to meet the diverse needs of their global customers. Their services: Graphic design services, Sourcing services, Manufacturing services for Fashion retail. #FashionRetail #ApparelRetail #Retail #Outsourcing #DesignServices #Services #Exports

Job Code: 444-002

Company: StylSmyth

Website: wwww.stylsmyth.com

Designation: Operations Manager

Experience: 8-10 years of experience

Office location: Nariman Point, Mumbai

Role summary: Our client company, StylSmyth Ventures, prides itself on its success that they owe to the efficiency of their operational excellence in day to day organizational processes. They are looking for an Operations Manager with 8-10 years of BPO Operations experience who would help maintain and grow this standard. They’re seeking an experienced operations manager to oversee daily activities, client interactions, operations running seamlessly, etc. The ideal candidate will have a sharp business mind and proven success in managing multiple departments for maximum productivity. This person will be highly skilled in day to day outsourcing operations & be able to develop and maintain an environment of trust, timely delivery, and excellence within the operations team. This role involves managing a team of professionals, ensuring the delivery of high-quality services to clients, optimizing processes, and maintaining compliance with industry standards and regulations.

We are looking for a competent Operations Professional who has demonstrated a strong proficiency in optimizing operations and enhancing on-time delivery of customer deliverables while maintaining a cost-effective approach throughout their career. They should be experienced in capacity planning and resource management to harness and maximize the company employee strengths, capacity, and bandwidth, resulting in improved productivity and efficiency. A proven track record of driving operational excellence, reducing losses, and ensuring that company operations are aligned with the company's strategic objectives.

And here are some key bullet points to illustrate the desired candidate's accomplishments:
• Successful implementation of capacity planning strategies that increased resource utilization, leading to improved & consistently better delivery times.
• Streamlining of employee management processes, fostering a culture of continuous improvement, and reducing turnover.
• Implementing cost-effective measures, resulting in reduction in operational expenses while maintaining or improving service quality.
• Developing and executing performance metrics and KPIs providing clear visibility into operational performance, leading to proactive decision-making.
• Eliminating losses by identifying and addressing operational bottlenecks and inefficiencies.
• Leading cross-functional teams to drive process improvements, contributing to enhanced customer satisfaction and operational effectiveness.

Key Responsibilities:

Team Leadership and Management:
• Lead, mentor, and manage a team of professionals, including team leads, supervisors, and customer service representatives.
• Develop and maintain a positive and productive work environment.
• Set clear performance expectations and provide regular feedback to team members.

Performance Monitoring and Improvement:
• Monitor key performance indicators (KPIs) such as call volume, service quality, efficiency, and customer satisfaction.
• Identify areas for improvement and implement strategies to enhance operational performance.

Quality Assurance:
• Develop and implement quality assurance programs to maintain service quality and compliance with client standards.
• Conduct regular quality audits and provide feedback to the team for improvement.

Process Optimization:
• Streamline workflows and processes to improve efficiency and reduce operational costs.
• Identify opportunities for automation and technology integration.

Resource Management:
• Manage staffing levels, including recruitment, training, and scheduling to meet client demands.
• Ensure adequate resources are available to maintain service levels.

Budget Management:
• Develop and manage the budget for the BPO centre.
• Monitor expenses and identify cost-saving opportunities.

Compliance and Risk Management:
• Ensure compliance with industry regulations and data security/privacy standards.
• Identify and mitigate operational risks.

Technology Integration:
• Stay updated on industry technologies and tools.
• Evaluate and implement technology solutions to enhance operations.

Reporting and Analysis:
• Generate regular reports on operational performance, trends, and areas for improvement.
• Present findings to senior management and clients.

Employee Development:
• Provide training and professional development opportunities to team members.
• Foster a culture of continuous learning and improvement.

Skills & Qualifications:
• Bachelor's degree in business administration, management, or a related field (Master's degree preferred).
• Proven experience (8-10 years) in operations management, with a track record of achieving operational excellence.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Analytical mindset with the ability to make data-driven decisions.
• Knowledge of BPO industry trends, technologies, and best practices.
• Familiarity with compliance requirements and quality assurance processes.
• Budget management and financial acumen.

To apply, pls send us your details by entering them through this near form (so we are able to process your candidature, we are not accepting any applications without these details below, do note):

GSheet Link: https://forms.gle/oBBVzEMUaEVwcHUK8

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