Receptionist and Administrative Assistant

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• *Position Objective**:
• *Term of Employment**:
Full-time
• *Location**:
Mumbai
• *Reports To**:
Manager of Administration and Systems
• *Primary Responsibilities and Duties**:

- Manage the PETA India reception in a professional manner, including the following duties:

- Maintain a neat, clean, and approachable office front desk
- Be the friendly first point of contact for external vendors or other guests visiting the office premises
- Offer guests staying for longer than a few minutes a drink of water, tea, or coffee or other vegan refreshments
- Maintain a register of guests visiting the office and ensure adnce to security procedures
- Answer incoming calls on the office landline, forward calls to other staff w necessary, and maintain a call record of the same
- Ensure phone calls and queries are answered professionally and efficiently and as per the standard operating procedure (SOP)
- Update the SOP as required and run changes by your supervisor for approval
- Receive couriers on behalf of staffers and ensure their internal delivery
- Maintain a diary for incoming and outgoing couriers and ensure the registers are updated
- Maintain an understanding and helpful attitude
- Handle administrative work in a professional manner, including the following duties:

- Ensure staffers sign the attendance register for their in and out time
- Update the Mumbai office attendance sheet on a daily basis
- Ensure Mumbai staff attendance and wabouts are accurately reflected on the shared calendar on a daily basis
- Support your supervisor in checking and maintaining a database of staff equipment on a monthly basis and any other IT-related support
- Coordinate and negotiate with vendors as needed
- Maintain a neat database of contacts pertinent to the Administration department of PETA India
- Help other departments keep databases updated as needed
- Assist with other staff projects or provide cover in times of absence, as needed
- Manage the PETA India information account in a professional manner, including the following duties:

- Pass on to the relevant staff member or respond to all hard copy letters from non-members in a timely manner using form responses and as per the SOP
- Ensure form responses are kept up to date by proactively keeping updated on campaign topics via the blog and news release sections of the PETA India website and routing any changes by the concerned staff members
- Guide callers on basic animal emergency and cruelty case queries per the SOP, passing cases on to the relevant teams as needed
- Perform administrative tasks as required in order to support various departments
- Perform any other duties assigned by the supervisor
• *Qualifications**:

- Graduate in any discipline
- Prior related experience preferred
- Proven exceptional verbal communication skills in English and Hindi
- Proven exceptional written skills in English and preferably also in Hindi
- Professional and neat attire and appearance
- Helpful, friendly, and approachable attitude
- Knowledge of animal rights issues and PETA India campaigns
- Excellent time management, multi-tasking, and organisational skills
- Adnce to a vegan lifestyle
- Commitment to the objectives of the organisation
• *How to Apply**
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