Relief Customer Service Officer |Pool|

The Opportunity



We are looking for passionate customer service professionals with a can-do attitude to launch their career via its comprehensive training program delivering front line customer services in Western Australia.



In this important face to face role, you will be responsible for assisting customers and resolving their enquiries, with a strong focus on delivering exemplary customer service utilising a range of computer-based resources and programs. Your ability to build rapport with customers and work quickly and efficiently will be the key to unlocking success in this role.



Currently available for immediate filling, there are multiple full-time 6-month fixed term contracts Customer Service Officer opportunities with the possibility of extension or permanency in Perth’s North & South metropolitan sites.



Locations Available:



We have a number of Customer Service Officer vacancies available in the following regions:

GREATER NORTH Region: Butler & Joondalup

NORTH Region: Mirrabooka, Midland & City West

GREATER SOUTH Region: Mandurah & Rockingham

SOUTH Region: Cannington, Kelmscott & Success



We are looking for candidates available to work full-time on rotating shifts, 7 days a week, between 7am to 6pm.



For further information about the role, we encourage you to review the attached Job Description Form (JDF) and contact Emma Warren, Centre Manager on (08) +216 832+.



Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (fixed term or permanent) that arise within the next 12 months from date of first appointment across the Department of Transport.



About you



Exemplify personal integrity and self-awareness
A genuine love for helping people and solving complex problems
An ability to work efficiently in a fast paced, dynamic customer service environment
Exceptional verbal and written communication skills
An ability to uncover information by asking questions
Confidence using computers and an ability to grasp new technology quickly
A positive, team-focused attitude and willingness to contribute to team goals


As part of our team, you will enjoy



A competitive salary, and 11.5% employer contributed superannuation and salary sacrifice options
Friendly work environment with a vibrant team culture
Not just a job, but an opportunity to develop your career across other areas of transport
A varied and exciting role where you will handle a wide range of customer enquiries
Training to set you up for success! Training may be on the job, computer or classroom based
Contemporary office facilities and on-going modernisation of our licencing locations including the introduction of leading-edge technology
Support from your manager and team, we have a strong team culture and help each other achieve our customer service goals


In addition to rewarding work, we invite you to be Part of Something Real. Learn more about our commitment to you, here.



How to Apply



Apply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only. Your application should include:



A detailed CV that clearly outlines the skills and experience you have gained in relation to the job description; and
A two (2) page written application addressing the below Selection Criteria as stated on the JDF:
(SC4) Good analytical and problem-solving skills
(SC5) Confidence in using computers and an ability to grasp new technology quickly
The CV must contain the complete names and contact information of two (2) referees who can provide feedback on the applicant's capacity to meet all the Essential Work-Related Requirements. At least one of the referees should be the applicant's immediate (most recent) supervisor/manager unless there are exceptional circumstances.


Please ensure you allow sufficient time to submit your application, as late applications will not be accepted. If you have any questions regarding submitting your application or would like more information on the recruitment process, please contact our Recruitment Team on (08) 6551 6888.



The DoT may conduct further search activities or extend the closing date, if required to supplement the field of applicants.



Successful applicants will be required to provide a satisfactory National Police Clearance before commencing employment.