Senior Engineer| Customer Support

Maharashtra
Open Systems International, Inc. (OSI), An AspenTech Business, is a fast-paced, growing, high technology company, headquartered in Medina, Minnesota. As a world leader in the Operations Technology (OT) field, OSI develops and supplies state-of-the-art energy management, optimization and control software solutions to energy utility companies worldwide.
The Role
Customer Support Engineers provide ongoing support to complex OT systems throughout the world, ensuring reliability, system performance and world-class customer satisfaction. This challenging and fast paced environment provides opportunity for engineers to expand their technical knowledge in all aspects of the energy utility industry by solving complex, real world issues for our customer base.
Your Impact
AMC activities at Customer site.
Troubleshoot, resolve, or escalate, and document customer incidents in a timely, efficient and professional manner according to contract maintenance and warrant.
Document all customer interaction.
Actively contributing ideas for better customer service and continuously improve the quality of service provided.
Showing a passion for continued learning, staying abreast of new technology and trends.
Work with other technical teams for the inputs and their support in day-to-day activities.
What You'll Need
Bachelor’s degree in Electrical/Computer/Software Engineering.
1-3 years experienced.
Power Utility experience preferred.
Exposure to SCADA/control systems – Having knowledge on OSI Monarch SCADA system is an added advantage.
Must have good knowledge on Communication and SCADA protocols like IEC101, IEC104, MODBUS and DNP
Must have good knowledge of SQL databases viz. SQL Server, MySQL, PostgreSQL, Oracle.
Must be well familiar with basic networking skills (Windows OS, Red hat OS Switches and Firewall troubleshooting knowledge)
Excellent Customer Management Skills.
Excellent communication and writing skills, and the ability to facilitate your own meetings as necessary.
Good troubleshooting skills.
Knowledge of computer programming. An introduction to C programming at minimum.
Ability to work on several projects in parallel in a fast-paced environment.
Strong initiative to find creative solutions to problems.
Confident enough to contribute ideas and solutions, but humble and self-assured enough to honour and support the ideas of others.
Location preference – Anywhere in INDIA
Ability and flexibility to travel to domestic and international customer sites (less than 10% travel per year).