Service Supervisor

Full job description
Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

We have an opportunity for a Service Supervisor to join our team in Hamilton!

As our Service Supervisor, you will be responsible for all day-to-day running of Service team to ensure financial and customer expectations are meet. You will be required to organise staff and other organisational issues within the department including all material to ensure jobs are completed on time and in spec. The position involves all tasks related to the smooth operation and well-being of the department.

What we offer:

Fulltime Permanent employment

Competitive salary package

Fully maintained company vehicle + mobile phone + laptop

What you will do:

Ensure that work carried out is to the satisfaction of the customer and is of the highest quality in the industry and meets all legal and technical requirements

Ensure that work is done in an efficient and timely manner so as to maximise the department profitability by using the department’s resources most efficiently

How you will do it:

Create a rewarding and fulfilling working environment for all staff

Provide enthusiastic and energetic leadership

Encourage initiative, company loyalty, and participation in company programs

Review staff on a regular basis to monitor their progress and to implement any programs to maximise their effectiveness

Ensure that all staff work in a safe working environment and make any and follow all health and safety guidelines

Report all health and safety incidents to the appropriate authorities immediately

Take all steps practical to ensure that Wormald is held in the highest regard by our clients

Actively promote the products and services of Wormald in the marketplace

Promote work outside of your department and immediately pass all enquires to the appropriate department

Liaise and follow up with clients to ensure their satisfaction

Actively pursue new clients to increase Wormald’s client base

Pass on any opportunities for the company that you many come across to your manager

Report weekly to the Branch Manager on the Service Team’s financial performance to budget at SINC level

Promptly advise management of any future shortcomings and the reasons why so that corrective action can be taken

Ensure work carried out is invoiced promptly. Jobs invoiced within 48 hours of completion

Close jobs, take profit, close purchase orders and other administrative duties required to maintain a tidy ledger

Liaise with the credit control department and coordinate and participate in whatever steps are required to be taken to reduce the outstanding debts to the lowest possible level

Estimate and action client request and job variations as necessary

Monitor workload and dispatch resources to suit

Monitor the control and use of company tools and equipment within the department

Ensure that company vehicles are kept in a safe, clean, and tidy condition

Ensure that all staff have adequate tools and equipment to perform their jobs

Ensure all staff have and use Personal Protection Equipment, and that it is maintained in good condition

What we look for?

Must have previous experience supervising/leading a team (preferred but not required)

Must have previous experience within the fire alarm or electrical industry as you will be responsible for all aspects relating to the timely completion of various Fire Alarm related jobs

New Zealand residency/citizenship or a valid New Zealand work visa

Proficient computer skills

Full NZ driver’s licence

Excellent communication skills with a can do attitude

Please note pre-employment checks – including reference checks, medical, criminal record check, and drug & ******* testing – will form part of the eligibility process.

If this is the right opportunity for you - Apply Now!

For a confidential discussion and to know more about the role, please email Janis – janis.sotelo@jci.com