Head of Sales

Sales Head Mumbai

Overall purpose

Sales Head duties and responsibilities include understanding the business line of the company by demonstrating complete knowledge of the product and services it offers. A sales Head is required to be working closely with customers to understand customer requirements, answer their queries about the products and recommend the right location, choice of configuration etc. One of the key expectations of the job would be to resolve customer complaints within the specified time and ensure maximum client satisfaction. He / she will need to contribute in promoting the brand and create awareness in select micro-markets. He / she would also be expected to bring in market intelligence about the demand side of the business to enhance and make the product market friendly.

Role and Responsibilities

- Achieving Demand Metrics: Ensure that the monthly and quarterly sales targets of the cluster are achieved.

- Lead Generation: Identify the right channels and sources to acquire properties through inbound & outbound leads.

- Figure the economic viability of the property, convince the property partner for the terms and conditions and finally ensure the property deal is closed.

- Customer Acquisition and Conversion: Identify and source new sales opportunities through inbound lead follow-up, outbound cold calls and emails and meet customers daily through walk-ins.

- Convert all kinds of enquiries into customers on the phone and in person.

- Develop an understanding of the competition through in-depth analysis of potential major competitors, and take better decisions with the points ascertained from the analysis.

- Create Covie’s brand in the designated cluster through offline marketing campaigns and lead generation.

Summary of Experience and Competencies required (knowledge, skill and behaviour)

- Possess at least 4 to 5 years of experience in hospitality, co- working, real estate, co-living spaces and start ups

- Understand micro markets from the demand side of the business

- Should possess excellent negotiation skills and ‘closing the deal’ skills

- Basic understanding of sales principles and customer service practices is a must

- Working knowledge of customer and market dynamics and requirements in the co-living spaces is required

- Should be able to demonstrate the ability to understand and have insights into consumer behaviour

- Should drive sales through engagement of customers, smart selling, and sharing of product knowledge

- Possess excellent communication skills, ability to articulate and use high degree of persuasive skills to close deals

- Strong listening and presentation skills is a requirement

- Ability to multi task, prioritize urgent / important work and smart work organisation skills is needed

- Should be passionate as a person and display high energy and enthusiasm

- Should be self motivated, aggressive in achieving the set targets and manage time effectively

- Should be easy going, having necessary networking skills and should be able to make connections easily

- Possess traits like resilience, reliability, perseverance and focus on achieving efficiency in the job

- Must be able to work in a team, co-operate with team members and display ability to take direction

- Should be able to give market insights to the Business Development team for acquisitions in terms of product pricing

- Should be a good leader to guide and manage a team of sales executives

Key Performance Indicators for the role

- No. of sales done (individually & team wise)

- Revenue assured

- Visit to conversion ratio

- No. of self generated leads

- %age of revenue from existing vs new business