Operations Executive

WHO ARE WE?

iThink Logistics is one of India's best third-party logistic service providers. Awarded as Logistics Startup of the year by ET NOW leaders of tomorrow. We assist eCommerce Sellers in growing their businesses by effortlessly shipping products to customers' doorsteps in 26,000+ pin codes in India at the best possible price using courier service providers.

ABOUT JOB ROLE:

We are looking for a dedicated Client Servicing for our organization. The ideal applicant will be enthusiastic in communicating with clients and customers and will have a plethora of ideas for developing effective tactics.

REQUIREMENTS:

• Strong desire to learn

• Creative approach towards problem-solving

• Excellent verbal and written communication skills

• Staying updated with recent trends happening in the startup industry

• Good MS excel knowledge and ability to handle stress well.

JOB ROLE AND RESPONSIBILITIES

• Should be pleasant and empathetic while they’re interacting with client.

• Resolve client complaints via phone, email, whatsapp.

• Possess great listening skills and patience

• Possess excellent telephone etiquette.

• Build sustainable relationships of trust through open and interactive communication.

• Follow up with client and their complaints; ensuring that customer’s requests are attended

accordingly and keep records of client interactions

• Collect prompt and accurate feedback from client and take ownership of clientissues.

• Retaining existing clients, delighting them and making them company's brand ambassadors.

• Escalate unresolved issues to the appropriate internal teams and follow up proactively.

LIFE AT ITHINK LOGISTICS:

Working at ITL goes far beyond just having a job to make ends meet. As an ITL team member, you may do what you love, be yourself, and make a difference in people's lives. We embody #squadgoals; our team takes pleasure in having a "curious attitude" that encourages cooperation and progress without regard for seniority. You will make new friends and be inspired to bring yours too.

WHAT IS IN IT FOR YOU:

• Structured career development - our team of industry experts is here to support and work with you

to explore your learning potential and career goals.

• Paid leaves / maternity / paternity leaves

• Health insurance

• Flexible working hours

• Training and Development programs for personal and professional growth

• Other fabulous benefits include - indoor games